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Cluster Director of Revenue

Información general

País/Región
Alemania
Provincia/Ciudad
Múnich
Ubicación
Rosewood Munich
Separador
Ventas y marketing
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

Overseeing all reservation requests and manage revenue aspects across Rosewood Munich and Rosewood Schloss Fuschl in an engaging and professional manner, with the goal of converting each inquiry into a confirmed booking, following the selling strategies set by the hotels. Ensure all necessary documentation and administrative processes are completed for each reservation, and that information is accurately updated in the property management system. Responsible for accurate forecasting and strategic decision-making to maximize profit through the proficient use of all relevant systems.

Key Responsibilities:
  • Ensure an efficient and well-organized department, where all associates are thoroughly trained, highly motivated, and aligned with departmental goals.
  • Record, maintain, and analyze historical, current, and statistical data to make / validate revenue decisions.
  • Maximize net room revenue through a deep understanding of all booking channels, while effectively managing inventory and rates.
  • Implement daily rate strategies and inventory allocation to support the optimal business mix and total hotel revenue objectives.
  • Oversee the daily operations of the Reservations Department.
  • Coordinate and report on the upsell incentive program.
  • Provide ongoing education to the Reservations and Front Office teams to reinforce understanding of revenue management concepts and consistent application of upselling techniques.
  • Take full responsibility for OTA account management, ensuring accurate and competitive presence.
  • Ensure that all Forbes, LQA, and brand standards are adhered to during the reservation process—via both phone and email.
  • Collaborate with the Director of Marketing to design effective and engaging offers, and ensure these are distributed to the right customers through the appropriate channels.
  • Oversee the input and pricing strategies for contracted wholesale and corporate segments for each season.
  • Manage group pricing strategies and provide accurate group quotations to the Sales team.
  • Monitor and support the hotel’s online presence across booking engines to ensure all images, descriptions, and features are accurate and up to date.
  • Monitor rate parity across all distribution channels and address any discrepancies promptly.
  • Track pricing and yield strategies of the competitive set, analyzing their market responses and promotional activity to inform new tactical campaigns that drive revenue for Rosewood Munich & Rosewood Schloss Fuschl.
Qualifications & Skills:
  • Proven track record in luxury hospitality, with a minimum of 5 years of experience in Revenue and Reservations, including successful leadership of a team.
  • Demonstrated ability to achieve and exceed revenue targets; prior experience with luxury brands is highly preferred.
  • Strong communication skills in both German and English.
  • Strategic thinker with the ability to remain calm under pressure, solve problems, and exercise sound judgment.
  • Clear, logical thinker with excellent organizational and prioritization skills.
  • Exceptional interpersonal skills and the ability to professionally represent the property in internal and external communities.
  • The position is based on-site in Munich. Travel is required.

Acerca de nosotros

Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.