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Head of Style

Información general

País/Región
Catar
Provincia/Ciudad
Doha
Ubicación
Rosewood Doha
Separador
Oficina ejecutiva
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

Job Summary 

The Head of Style and Retail main focus is to take overall responsibility for the look and feel of the hotel and ensure the property remains impeccable at all times. 

The person acts as a gatekeeper and conducts regular checks across heart and front of house areas to uphold the visual representation of the property.

Essential Duties and Responsibilities

Style

  • Uphold and embody the luxury brand identity and standards of the hotel.
  • Foster a culture of attention to detail, professionalism, and commitment to the luxury brandimage among all associates.
  • Ensure that all aspects of the hotel's style, from interior design to associates presentation, alignwith the brand's image of sophistication and elegance.
  • Oversee the design and decor of public spaces, guest rooms, common areas and heart of houseto maintain a cohesive and visually appealing ambiance for both guests and associates.
  • Ensures all heart of house areas are presentable, clean and up to brand standards in regard tolook and feel.
  • Collaborate with vendors and internal stakeholders to create a unique atmosphere that reflectsthe hotel’s style.
  • Ensure that all visuals in the retail spaces of the hotel are following the standards and agreedset ups, as well as assisting to coordinate any vendors or processes on this operation.
  • Address, coach, and set deadlines to rectify deficiencies. Follow-up on the progress
  • Establish and enforce high standards for the associate wardrobe and grooming to ensure apolished and professional appearance.
  • Develop an understanding in the hotel regarding the importance of the look and feel.
  • Set up and ensure consistency across all OS&E and decorative standards.
  • Checks on regular grooming standards of associates aligning with the set standards.
  • Taking ownership of all wardrobe-related topics and ensuring associates are equipped with therelevant uniform pieces.
  • Ensure that all retail areas, vitrines and displays are following the guidelines and standardsagreed.

Quality

  • Ensure that the highest standards of service, facilities, and guest experiences are consistentlymaintained.
  • Develop, implement, and manage comprehensive quality assurance programs to ensure adherence to the hotel's quality standards.
  • Monitor and ensure compliance with industry standards, local regulations, and the hotel's internal policies and procedures.
  • Stay abreast of changes in regulations and industry best practices to ensure continuous compliance.
  • Design and oversee guest satisfaction surveys to gather feedback on various aspects of the guest experience.
  • Analyze survey data and guest feedback to identify areas for improvement and implement strategies to enhance overall guest satisfaction.
  • Foster a collaborative approach to continuous improvement across all hotel departments.
  • Conduct regular operational audits across different departments to assess compliance with established standards and identify opportunities for improvement.
  • Provide constructive feedback to department heads and develop action plans to address any deficiencies identified during audits.
  • Collaborate with department heads to develop and deliver training programs focused on maintaining and enhancing quality standards.
  • Ensure that all associates are trained in the hotel's quality policies and procedures.
  • Investigate and analyze the root causes of any quality-related issues or guest complaints.
  • Implement corrective and preventive actions to address identified issues and prevent recurrence.
  • Maintain accurate records of quality assessments, audits, and corrective actions.
  • Generate regular reports on quality performance metrics and present findings to senior management.
  • Support operations need to ensure guest satisfaction at all times.
  • Prepares and organizes meetings with respective stakeholders to inform about the current progress.
  • Guide, training and advice on grooming standards.
  • Participate in all hotel and departmental initiatives.
  • Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 

Required Skills:
  • Strong project management skills with the ability to meet deadlines.
  • Highly collaborative and strong communicator with strong business awareness.
  • Assertive, friendly, and proactive personality.
  • Well organized, self-motivated, detailed oriented and a good team player.
  • Strong sense of responsibility and detail-oriented approach.
  • Ability to work independently with minimal direction.

Qualifications and Experience:
  • Highly collaborative and strong communicator with strong business awareness.
  • Assertive, friendly, and proactive personality.
  • Well organized, self-motivated, and a good team player.
  • Strong sense of responsibility and detail-oriented approach.
  • Ability to work independently with minimal direction.
  • Preferred branding, interior design and/or retail experience 

Standard Responsibilities

  • Comply and adhere to the Rosewood company policies.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
  • Model the company’s culture, vision, mission and core values at all times.
  • Appear as a role model to All Associates. 

Confidentiality

Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety
  • Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  • The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  • Report any defects in the building, plant or equipment according to hotel procedure.
  • Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  • Attend six monthly Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
  • Be fully conversant with:
    • Regulation
    • Risk Assessments for your department
    • Hotel Fire & Bomb Procedures

Other

  • The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  • As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Acerca de nosotros

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.