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Role

We are currently looking for a Floor Manager to join our supervisory team in the Mirror Room Restaurant at Rosewood London. Our Floor Managers are entrusted with coordinating the restaurant floor team, ensuring the Head Waiters, Waiters, and Commis Waiters deliver an efficient and guest-focused service during breakfast, afternoon tea, and dinner. 

Key expectations of this role are

• Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift.
• Coordinating the restaurant floor team to deliver an engaging, refined, and intuitive service and adhering to the Rosewood standards.
• Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales.
• Training and developing associates of the restaurant team.
• Managing guest relations, handling guest feedback, and turning them into repeat business.

Profile

• The ability to work in a team and build relationships with others.
• Possessing a thorough understanding of running the operation within an upscale, fast-paced environment.
• Possessing the leadership skills required to manage large teams successfully.
• Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy, which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum, including Bank Holidays
• Company pension scheme 
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan

About Mirror Room

An intimate all-day dining room hosts an award-winning Art Afternoon Tea, a selection of delicious sharing plates, seasonal salads, comfort food favourites, signature patisseries, fine wines and champagnes. Evening additions include a menu of champagne cocktails and light snacks.

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.