Rosewood Hotel Group Página de inicio

We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.

What you will do

Our Guest Service Assistant's main objective is to ensure guest satisfaction at all times. This is the perfect position for someone who likes to roll up their sleeves and get involved in everything that encompasses the guest journey! This role involves a variety of tasks around the lodge, including –

• Assisting guest with luggage
• Greeting and fare welling guests 
• Organising and selling of local activities to guests
• Organisation of guest requests
• Phone and email communication with booking agents and local business operators
• Property tours 
• Guest drop off and pickups
• Driving and cleaning cars
• Reception coverage as required

What you will bring

As well as your passion for service delivery and creating memorable experiences for our guests, you will have -

• Previous experience in a customer service position
• Preferred experience in working in a luxury establishment
• The ability to multi-task, prioritize and organise
• A high level of attention to detail and exceptional organisational skills
• Excellent communication skills
• A full drivers licence 
• A passion for working with people and making every interaction with our guests one to remember 

What we offer

We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. Having your own reliable transport is important as the property is located outside of the CBD and public transport isn't available. You will also need a valid working visa to apply. 

If you think you have the attributes above and want to be our next Guest Services superstar, we'd love to hear from you!