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Essential duties and responsibilities

• Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations
• Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.
• Handle any guest problems or complaints in an understanding and hospitable manner.
• Ensure they are resolved and followed through.
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
• Be responsive to associates needs and problems; be firm, fair and consistent in dealing with challenges.
• Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.
• At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity
• Proficiency in English, Putonghua and Cantonese is essential
• Proven managerial abilities in people management, strategic planning and problem solving
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills 

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.