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OVERVIEW/BASIC FUNCTION:

Responsible for the administration and maintenance of all Employee Relations and Employee Benefits Plan functions.

RESPONSIBILITIES:

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level on a daily basis. 

· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Maintain positive guest relations at all times.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

· Maintain knowledge of all hotel services/features and hours of operation. 

· Access all functions of computer.

· Set up work station with necessary supplies and resource materials.

· Complete supply requisitions and submit to Manager; stock office supplies upon receipt.

· Answer telephone.

· Greet all individuals arriving at office and assist with their needs.

· Maintain accurate trace files and communicate daily traces to Director of Talent and Culture.

· Maintain filing procedures.

· Prepare and send faxes; receive and distribute faxes to appropriate personnel.

· Benefit reconciliation.

· Type correspondence, memos and reports.

· Ability to conduct benefit meetings if needed.

· Update employee benefit files according to information listed on respective PSA

· Complete Enrollment benefit forms and Termination of benefit forms.

· Prepare monthly employee birthday list and distribute.

· Prepare updated list on bi-lingual employees and distribute.

· Greet job applicants and provide instructions on completing applications.

· Screen applicants.

· Prepare 90-Day Probationary Review Notifications and distribute to department managers.

· Process paperwork for terminations.

· Complete all departmental forms/reports and distribute:

• PSA, PCR, Worker Comp - 1, STD, LTD, 401(K)

· Respond to requests for reference checks on previous employees.

· Process requests for employee personal usage rooms.

· Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.

· Coordinate floral requests with authorized suppliers.

· Review status of incomplete work and follow up actions with Director of  Talent and Culture.

· All other duties as required.

QUALIFICATIONS:

• Experience: Minimum one year’s clerical or secretarial experience, preferably in a human resources environment.

• Education: High school diploma.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Proficiency with Microsoft Office products; ability to type a minimum of 45 words per minute.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting __30__ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: None required.