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Job Description

• Deliver the brand promise by providing exceptional guest service at all times.
• Handle guest and internal customer inquiries and complaints courteously, ensuring timely resolution.
• Lead and empower the team to improve service performance, providing coaching and constructive feedback.
• Monitor revenue goals, meal period covers, and costs, identifying opportunities to maximize results.
• Supervise staffing levels and manage departmental expenses to meet operational and financial objectives.
• Oversee service flow during Breakfast, Afternoon Tea, and Evening Cocktail periods, ensuring smooth operations.
• Maintain high standards of cleanliness, organization, and compliance with hotel policies and SOPs.
• Act as a hands on manager, present in the Lounge, modeling company culture and values.

Requirements

• Minimum 5 years’ relevant working experience in Executive Lounge or Food & Beverage field, with at least 2 years in a similar capacity
• Proven managerial abilities in people management, strategic planning, and decision making
• Possess strong interpersonal and problem-solving abilities
• Strong sense in business acumen and food & beverage market trends
• High standards of professional manner with exceptional communication and presentation skills

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.