Housekeeping Manager
Descripción del trabajo
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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach, a Rosewood Hotel, is looking for an extraordinary Housekeeping Manager. The Housekeeping Manager is responsible for assisting in the overall management of the Housekeeping Department. in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
- Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
- Prepare associates’ schedules and payroll.
- Ensure guest complaints are resolved in a timely manner.
- Maintain employee attendance, uniform and room history cards.
- Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.
- Responsible for lost and found.
- Recommend hiring, developing, counseling, motivating and disciplining associates in accordance with hotel policies and procedures.
- Maintain accurate records of linen and uniforms sent to and returned from laundry.
- Support and uphold hotel philosophy concerning hiring, associate relations, supervision, and disciplinary action.
- Interact in courteous and professional manner with all guests, associates and community members.
- Respond in courteous, professional and rapid manner in order to resolve all guest and associate’s difficulties.
- Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
- Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associate and guest complaints.
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Maintain cleanliness and safety of work area.
- All other duties as required.
- High school diploma or college preferred.
- Bilingual in Spanish is required.
Acerca de nosotros
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Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.