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In-Room Dining - Server

Información general

País/Región
Estados Unidos de América
Provincia/Ciudad
Montecito, California
Ubicación
Rosewood Miramar Beach
Separador
Alimentos y bebidas: servicios
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a In-Room Dining (IRD) Server. The IRD Server will be responsible for giving the correct and Forbes 5 Star rated service & guest satisfaction in the levels of the quality standards of the operation according to the standards of the Property. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently. Collect payments.
Cleaning and maintaining a neat and tidy working environment. Using discretion when entering the guests space, and as such needs to do so with respect and decorum. Creates a memorable culinary experience for our guests in the privacy of their room.

Essential Duties and Responsibilities:
  • Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day.
  • Maintain positive guest and resident relations at all times.
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest and resident inquiries accurately.
  • Resolve guest and resident complaints, ensuring guest and resident satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In Room Dining.
  • Maintain complete knowledge of designated glassware and garnishes for drinks.
  • Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
  • Maintain complete knowledge of guest and resident room layout, locations and room numbers/names.
  • Fully understand the use of radios and HOTSOS for completing guest requests and for communication with Order taker / manager on duty.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Complete guest requests as delegated by the Order taker and the manager on duty i.e. Ice buckets or glassware.
  • Remove guest trays/tables upon guest request or instruction from Order Taker/Manager on duty in compliance with The Carlyle standards and steps of service.
  • Interact in courteous and professional manner with all guests, staff and community members.
  • Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain clean and safe work area.
  • Models the company’s culture, vision, mission and core values at all times.
  • While this job description is intended to be an accurate reflection of the duties involved in this position, the Company reserves the right to add, remove or alter duties when business need dictates.
  • As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  • All other duties as required.
Confidentiality: While working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:
  • Knowledge & ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow through; ability to be a clear thinker, remain calm and resolve problems using good judgment; ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders.
  • Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions.
  • Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met.
  • Ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions.
  • Ability to comprehend and follow recipes; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:
  • Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Kitchen Environment- constantly exposed to heat, high cold, slippery surfaces and appliances such as stove, oven, dishwasher, cooking top, as well as cleaning tools.
Qualifications:
  • Diploma/Some College or an equivalent combination of education and work-related experience.
  • Must have a current and valid Food Handler Certification.
  • Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
  • Minimum 21 years of age to pour alcoholic beverages.
Experience:
  • Minimum of three years’ experience in restaurant service.
  • Hotel operational exposure (i.e. F&B) is preferred.
  • Experience with a luxury or ultra-luxury property or brand is preferred.

The pay scale for this position is $16.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.

Acerca de nosotros

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.