Rosewood Hotel Group Página de inicio

The Waitstaff is responsible to ensure guests receive professional, courteous, and efficient service at all times. He/she will warmly welcome and seat guests, present menus, answer inquiries, and offer thoughtful recommendations and upselling alternatives based on a thorough knowledge of the menu. He/she will take orders and serve food and beverages according to established standards and sequences; clear and reset tables; and work collaboratively with colleagues across departments to support overall hotel success. 

The ideal candidate should have 6–12 months of experience in Food & Beverage operations—preferably with exposure to free‑standing restaurants—along with relevant internships or school training.Fluency in spoken and written English is required, and a Hotel Management education is preferred. He/she should also be proficient with the Micros system, accurate billing, and strict adherence to cashiering and cash‑handling policies—including verification of cash and credit cards.He/she will resolve guest and internal customer inquiries and complaints promptly and professionally, maintaining positive relationships and following through to ensure satisfaction, while upholding brand standards and responding to audit results with appropriate improvements.

Beyond daily operations, the Waitstaff will maintain par stocks, ensure high standards of personal presentation and grooming, and comply with all hotel policies and safety, hygiene, and fire regulations.He/she will stay agile to industry, company, and hotel updates; attend required training and meetings; maintain professional relationships with relevant external partners; and perform other reasonable duties as assigned.

Other standard responsibilities:

• Comply with the company policies 
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required

New World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.

The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues.

New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.

Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.