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ABOUT OUR DEPARTMENT / TEAM

 Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings.

THE IMPACT OF THIS ROLE

As a Housekeeping Associate - Floor is to ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate and works in a supportive and flexible manner with other departments.

KEY RESPONSIBILITIES

Customer Service

·         Delivers the brand promise and provides exceptional guest service at all times.

·         Provides excellent service to internal customers as appropriate.

·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.  Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly.

·         Maintains positive guest and colleague interactions with good working relationships.

Operational

·         Checks and verifies room status report.

·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·         Ensure that standards are maintained at a superior level on a daily basis.

·         Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

·         Clean guest rooms by category priority.

·         Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

·         Service assigned guest rooms.

·         Empty trash containers and ashtrays.

·         Remove all dirty terry and replace with clean par to designated layout

·         Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

·         Replace facial, toilet tissue and bathroom amenities in correct amount and location.

·         Inspect condition of bathrobes and replace soiled/damaged ones.

·         Remove dirty bed linen and make up bed with clean linen.

·         Replace laundry bags and slips.

·         Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.

·         Dust and polish all furniture.

·         Realign furniture to floor plan.

·         Open all drawers/doors in check-out rooms and remove items left by guest guests inside.

·         Check under bed(s), chairs and sofa for debris and remove if present.

·         Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.

·         Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

·         Dust pictures, frames and mirrors.

·         Remove dust and debris on television, VCR, clock radio, remote control and cable box.

·         Set correct time on clock; correct TV channel; correct movie rental insert.

·         Clean all lamps and light switches; check for proper working order.

·         Remove dust, spots and smears from windows, ledges and frames.