Rosewood Hotel Group Página de inicio

Responsibilities

We are currently looking for a Guest Relations Officer to join our Front Office team at Rosewood Bangkok. Our Guest Relations Officers are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa.

Key expectations of this role are

• Providing our guests a customer service in accordance to the Rosewood Bangkok procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.

• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.

• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.

• Effectively communicating and prioritising tasks in a sophisticated environment.

• Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team and build relationships with the others.

• Having a real passion for guest service and taking ownership of the guest experience.

• Being organised and proactive in managing your tasks.

• Having an engaging presence.

• A good understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.