Rosewood Hotel Group Página de inicio

The Lead Porter plays a vital role in ensuring a pristine, welcoming, and well-organized residential environment, leading a dedicated team of porters to maintain the highest standards of cleanliness and service. This position requires strong leadership, attention to detail, and the ability to anticipate residents’ needs while supporting the House Manager and Residence Butler team. The role emphasizes team leadership, quality service, safety, and seamless collaboration across departments to provide an exceptional living experience for residents.

Key Responsibilities:

• Lead and oversee the team of porters, ensuring that all cleaning and maintenance tasks are completed efficiently and to the highest standard.

• Foster a culture of teamwork, professionalism, and attention to detail among the porter team.

• Train and mentor new porters, ensuring they adhere to Rosewood’s standards.

• Maintain cleanliness across all public and back-of-house areas, including floors, furniture, windows, restrooms, corridors, and high-touch surfaces.

• Ensure all areas, including gym, lounges, and pool deck, are cleaned and properly staged for resident use.

• Manage mail, packages, and deliveries promptly and with care.

• Escort guests and vendors, providing directions and assistance as needed.

• Support arrival and departure services, including home preparations.

• Oversee the organization and cleanliness of office spaces, loading docks, and back-of-house areas in collaboration with Engineering.

• Maintain records of resident preferences for personalized service.

• Adhere to Rosewood’s policies, sustainable work practices, and IMPACT initiatives while promoting safety and operational excellence.

Qualifications & Skills:

• Strong attention to detail, efficiency, and accuracy in all tasks.

• Ability to lift and move up to 50 lbs.

• Excellent communication skills and a professional demeanor.

• Ability to work collaboratively while maintaining discretion and confidentiality.

• Knowledge of local city services and amenities to assist residents effectively.

This role requires a proactive individual who takes pride in ensuring a flawless living environment for residents while leading and inspiring their team to deliver exceptional service.

Located on Santa Monica Boulevard, Rosewood Residences Beverly Hills will serve as a model for enriched living in Southern California. Comprised of 17 ultra-luxury residences, the boutique development features exterior architecture and interiors by internationally renowned designer Thomas Juul-Hansen with custom interiors and exquisite finishes that epitomize California’s timeless and casual sophistication. Ranging from 3,000 to over 7,000 square feet, every private home has been thoughtfully conceived to extend the utmost in unique amenities including private elevator access, large indoor and outdoor living areas, expansive chefs’ kitchens with double islands, and mudroom/laundry rooms accessed by a discrete service elevator. Private swimming pools in nearly half the residences will create a focal point for their large terraces. Residents will also have access to a beautiful resort-like rooftop retreat featuring a pool, whirlpool spa, fitness center and outdoor relaxation areas boasting breathtaking views of the city. Additional al-fresco features and amenities scattered across select residences include fully equipped outdoor kitchens, wet bars and firepits, lending to exceptional living and entertaining.