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We are seeking a passionate and guest-focused Guest Experience Agent to join our Front Office team. This role is ideal for a hospitality professional who enjoys creating meaningful connections with guests and delivering personalized experiences that exceed expectations.

About the Role

As a Guest Experience Agent, you will play a key role in shaping each guest's journey from arrival to departure. Acting as a lobby ambassador, you will provide warm welcomes, anticipate guest needs, and ensure every interaction reflects the highest standards of luxury hospitality.

Key Responsibilities

• Welcome guests with warmth and professionalism, creating an exceptional first impression
• Support a seamless arrival and departure experience in collaboration with the Front Office team
• Build genuine relationships with guests and anticipate their individual preferences and needs
• Assist with VIP arrivals, room escorting, and special occasions
• Provide personalized recommendations for dining, local attractions, and experiences
• Handle guest requests, feedback, and concerns promptly to ensure complete satisfaction
• Maintain accurate guest profiles and preferences to deliver a personalized stay
• Work closely with Housekeeping, Concierge, Food & Beverage, and other departments to ensure a seamless guest journey
• Identify opportunities to surprise and delight guests throughout their stay

What We're Looking For

• Previous experience in Guest Relations, Front Office, or a guest-facing hospitality role
• Exceptional communication and interpersonal skills
• A warm, confident, and professional demeanor
• Strong problem-solving skills and attention to detail
• A proactive and service-oriented mindset
• Ability to thrive in a fast-paced luxury hospitality environment
• Fluency in English; additional languages are an advantage

What We Offer

• A supportive, team-focused work environment
• Comprehensive training and development
• Benefits tailored to your lifestyle
• A full-time position with 36 working hours per week
• Opportunities for professional development within a luxury setting

If you are passionate about creating unforgettable guest experiences and delivering personalized luxury service, we look forward to receiving your application. Together, We Make The Place. 

Rosewood Amsterdam is welcoming guests since May 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.

Our intimate retreat features 134 elegantly designed guestrooms and suites, many of which offers breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests can delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.

For memorable gatherings and events, our hotel offers a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel honors the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.

The heart of our public areas are the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.