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Guest Service Agent

Información general

País/Región
Países Bajos
Provincia/Ciudad
Ámsterdam
Ubicación
Rosewood Amsterdam
Separador
Habitaciones: corazón de la casa
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

 

As a Guest Service Agent, you’ll be the first point of contact for many of our guests — via phone, email, and online channels — responsible for managing room and outlet reservations with professionalism, precision, and warmth. Your role ensures our guests feel valued from the very beginning.

What We Entrust You With

 

  • Handle incoming reservation inquiries for rooms, restaurants, spa, and other outlets

  • Input and manage bookings accurately using our Property Management and Reservation Systems (e.g., Opera, SynXis, SevenRooms, etc.)

  • Communicate with guests via phone and email to confirm details, upsell services, and personalize stays

  • Collaborate with front office, concierge, F&B, and spa teams to ensure a coordinated guest experience

  • Monitor availability and adjust bookings in line with hotel revenue and occupancy strategies

  • Maintain clear and professional documentation of guest preferences, requests, and special occasions

  • Provide exceptional service and prompt follow-up to all guest queries and changes

What We Are Looking For

  • Prior experience in hotel reservations, guest services, or front office preferred

  • Familiarity with hospitality systems (Opera Cloud,  SevenRooms, etc.) a plus

  • Strong verbal and written communication skills

  • Detail-oriented, organized, and calm under pressure

  • A passion for excellence and a proactive mindset

  • Flexibility to work shifts including weekends and holidays, as needed

 

What We Offer

  • A supportive, team-focused work environment

  • Competitive salary and benefits package

  • Opportunities for professional development within a luxury setting

  • Associate recognition and wellness programs

  • The chance to contribute meaningfully to every guest’s journey

 

 

 

Let your attention to detail and passion for hospitality shine – even behind the scenes. 

Acerca de nosotros

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.

Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.