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Essential Duties and Responsibilities

Operational Excellence

•    Oversee the daily cleaning and presentation of all resort public areas, ensuring a flawless, welcoming environment that reflects the resort’s luxury brand standards. 

•    Conduct thorough, proactive inspections of public spaces, the fitness center, restaurants, service corridors, and storerooms to verify adherence to strict cleanliness, safety, and aesthetic standards. 

•    Plan, schedule, and supervise deep-cleaning initiatives as well as special projects, maintaining meticulous standards and operational efficiency. 

•    Coordinate essential services, including pest control, floral and plant care, and periodic deep-clean tasks, ensuring consistency throughout all areas of responsibility. 

•    Maintain expert knowledge of all cleaning equipment, tools, and products, ensuring proper usage, care, and compliance with safety protocols. 

•    Monitor and maintain systematic cleanliness, organization, and sanitation in all work zones and guest-facing areas. 

•    Act promptly to address service needs, respond to emergencies, and assist in maintaining world-class presentation standards throughout the resort. 

Guest Experience

•    Anticipate and respond to guest needs with warmth, professionalism, and urgency, always aligned with luxury service norms regardless of operational demand. 

•    Represent the resort with grace and composure, acknowledging all guests with genuine courtesy, setting the tone for an elevated guest experience. 

•    Serve as a knowledgeable resource for guest inquiries, ensuring satisfaction while upholding service standards. 

Team Leadership & Development

•    Assign, oversee, and adjust workloads for Public Area Attendants and support associates based on daily priorities, occupancy, and luxury service expectations. 

•    Lead by example in standards of grooming, personal presentation, and professional comportment. 

•    Ensure timely attendance, adherence to schedule, and reliable shift coverage; document any challenges appropriately. 

•    Issue supplies at the start of each shift, managing inventory to support operational efficiency while controlling costs. 

•    Train, coach, and mentor associates to consistently deliver exceptional results aligned with Rosewood, LQA, and Forbes standards. 

•    Provide clear and constructive performance feedback; promptly report performance or disciplinary issues to the Executive Housekeeper. 

•    Deliver engaging pre-shift briefings that reinforce quality standards, daily priorities, and guest service goals. 

•    Assist with other supervisory duties and tasks.

•    Review emails to ensure information is received and actioned as it relates to housekeeping, outlets and the public spaces. 

Communication & Coordination

•    Maintain clear communication with Engineering, Housekeeping, and leadership teams to address maintenance issues, lost and found items, and operational needs. 

•    Complete and submit work orders for equipment servicing or repair, ensuring minimal disruption to service delivery. 

•    Document all relevant activity in standard reporting formats before shift completion. 

•    Conduct comprehensive hand-over reports to the incoming supervisor, ensuring continuity of service. 

Risk Management & Compliance

•    Report and document damage, theft, loss, or safety concerns immediately to management. 

•    Respond swiftly to emergency cleaning needs and unexpected guest or team requirements. 

•    Uphold resort safety policies, ensuring compliance across all public areas and team activities.

Qualifications 

•    Experience: Two-Three years’ experience in hospitality industry preferably in Public Area Supervisor roles. 

•    Education: Must have completed secondary school education and preferably received a college education or taken applicable continuing education courses.  Be able to demonstrate strong Mathematical and English language skills (spelling and grammar) and must be computer literate.  A proven ability to lead, manage and motivate a team of people.    

•    General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.  Must have good eye for detail and be accurate and thorough in one’s work with good follow up.  

•    Technical Skills: Proficiency with Microsoft Office products as well as OPERA and Excel knowledge   

•    Language: Required to speak, read and write English, with fluency in other languages preferred. 

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.