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Assistant Front Office Manager:in

Información general

País/Región
Austria
Provincia/Ciudad
Salzburg
Ubicación
Rosewood Schloss Fuschl
Separador
Habitaciones: recepción
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

We are looking for a motivated and energetic Assistant Front Office Manager:in to join Rosewood Schloss Fuschl.

Job Summary:
  • Assisting ourFront Office Managers in the operational and administrative tasks
  • Ensuring smooth processes in the front office and guest service departments
  • Welcoming and assisting guests, handling inquiries and complaints
  • Coordinating room allocation and availability as well as close collaboration with the housekeeping department
  • Training, motivating, and supervising the front office team
  • Supporting with the staff planning
  • Ensuring compliance with established standards and procedures
  • Proceeding check-ins/check-outs and managing guest communication via various channels (phone, email)
  • Assisting with onboarding of new employees and participating in projects to enhance guest satisfaction
Required Skills:
  • Completed training in hospitality or a related field, or a comparable qualification
  • Several years of experience in the front office department, ideally in a similar role
  • Strong organizational and communication skills, with a high sense of service
  • Leadership skills and a strong sense of responsibility
  • Proficient in common hotel management software (e.g., Opera, Fidelio)
  • Very good German and English language skills, additional languages are a plus
  • Flexibility, resilience, and a passion for teamwork
  • Well-groomed appearance and professional manners

Acerca de nosotros

Rosewood Schloss Fuschl has opened in July 2024. The legendary Hotel Schloss Fuschl marks our second property in Austria with reopening in July 2024. Idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.