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Front Office Supervisor

Información general

País/Región
Nueva Zelanda
Provincia/Ciudad
Hawke's Bay
Ubicación
Rosewood Cape Kidnappers
Departamento
Habitaciones: recepción
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

We are currently looking for a Front Office Supervisor to join our Rosewood Cape Kidnappers team. Our Front Office Supervisor acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities: 

  • Provide courteous, professional, efficient and flexible service at all times.

  • Recognising the needs of guests and responding to them promptly.

  • Changing room assignments in consultation with the Front Office leader on shift.

  • Take an active role in daily handovers – contributing and communicating relevant issues.

  • Ensuring that Rosewood standards, policies and procedures are followed at all times.

  • Check in and registration of all guests

  • Providing a rooming and orientation tour of the hotel according to all Rosewood and LQA standards.

  • Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.

  • Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.

  • Documenting all complaints, problems or guest requests.

  • Accepting wake-up call requests, recording and passing on information to relevant colleagues.

Acerca de nosotros

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.