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JOB DESCRIPTION

OVERVIEW/BASIC FUNCTION:

Clean employee restrooms, locker rooms, hallways, service elevators, ensuring the hotel standards of cleanliness.  Responsible for reporting any maintenance discrepancies.  Sweep and mop back hallway, sweep and mop stairwells and elevators.  Wipe down elevator walls, back hall and restroom walls.  Receive and store Housekeeping supplies.  Take trash out to loading dock.  Deliver and retrieve guest requests in a timely manner.  Refill Room Attendant chemical bottles.  Retrieve and store Room Attendant carts and vacuum.

JOB DUTIES

-        Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

-        Report to work at the scheduled time in the housekeeping office, neatly groomed and in clean uniform and polished shoes as per standard.

-        Ensure that standards are maintained at a superior level daily.

-        Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment.

-        Respond to guest and management requests timely and professionally.

-        Anticipate guest’s preferences and provide high-standard of guest service.

-        Comply to the regular general cleaning schedules of all areas assigned.

-        Move and remove furniture in guest related as well as office space.

-        Respond to guest and management requests timely and professionally.

-        Communicate with colleagues and other departments to ensure guest/colleague needs are met.

-        Ensure that all reports, task sheets, etc., are filed accordingly.

-        Maintain the cleanliness and tidiness of all public areas as assigned by the manager.

-        Maintain doors, floors, walls, balconies, wall/ceiling fixtures, artworks, all light fixtures and hotel entrance.

-        Maintain all public and staff restrooms and changing rooms. Restock supplies, empty trash through the day as per schedule.

-        Daily vacuum, spot clean carpets and other upholstery.

-        Clean all service elevators (tracks, walls, floors, etc.) daily.

-        Follows tasks schedule established by the housekeeping department.

-        Maintain all / Executive offices by removing daily all trash and clean trash cans and performs weekly cleaning tasks like dusting, vacuuming etc. to keep up the cleanliness in these areas.

-        Ensure all windows (including window frames, -sills and railings) clean and clear

-        Clean Housekeeping hallway and light covers as needed-Lobby/outside common grounds.

-        Keeps equipment with them throughout their shift to ensure all tasks can be fulfilled immediately. No equipment to be kept un-attendant.

-        Maintain cleanliness and tidiness of all back of house areas, including areas such as the red line corridor, stairwell and all housekeeping storage areas.

-        Clean pool and locker rooms. (Polish all brass fixtures; replenish bathroom supplies like toilet paper, hand towels, soap, etc.)

-        Clean locker rooms and restrooms

-        Must be able to perform special projects assigned by the supervisor.

-        Maintain vacuum cleaners and other equipment by cleaning up, changing bags when needed.

-        Buff housekeeping hallway daily as needed.

-        Must be able to assist in other duties in the department like assisting the houseman or other housekeeping positions if needed.

-        Deliver all items requested by guests.

-        Pick up new supplies at loading dock as needed.

-        Store new supplies in the proper storage areas.

-        Pick up and distribution of interoffice mail.

-        Take all trash to compactor.

-        All other duties as required by management within the scope of the position.

QUALIFICATIONS:

Physical Demands

-        Able to stand, climb stairs, reach, bend, stoop continuously and for long periods of time.

-        Must have ability to lift up to 25lbs on a regular basis, and occasionally up to 50lbs.

-        Must have ability to push and pull carts and equipment weighing up to 150lbs on a regular and continuing basis.

-        Must be able to walk extensive hotel grounds to provide service to all hotel areas.

-        Able to drive safely a golf cart.

Health & safety standards

-        To be aware of and comply with safe working practices as laid down by the Health & Safety Act. 

-        To report any defects in the building plant, or equipment according to the Hotel Procedures

-        Reports all suspicious persons or actions, hazardous conditions, etc. to the Security Department.

-        A warm, people-oriented demeanor, A team-first attitude, exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

  Experience:

  Minimum one year’s experience as a cleaner / houseman for a luxury or ultra-luxury hotel or resort

 Education:

High school or equivalent education preferred.

o   Required to speak, read and write English, with fluency in other languages preferred.

o   Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

o   Must be a self-motivator and motivator of others.

o   Must possess the ability to work with a smart phone / iPod.

o   Must have a commitment to follow all local and corporate policies and procedure as they relate to Human Resources. 

o   Must have excellent interpersonal and communication skills. 

o   Must have superior organizational skills. 

o   Must have experience in customer service.

    General Skills:

     Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

  Technical Skills: 

     Knowledge of proper cleaning techniques, requirements, and use of equipment, knowledge of proper chemical handling.

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.