Reservations Manager - Hawái Estados Unidos de América - 427800 - Rosewood Hotel Group

Información general

País/Región

Estados Unidos de América

Provincia/Ciudad

Hawái

Ubicación

Kona Village Resort, un Rosewood Resort

Separador

Ventas y marketing

Tipo de trabajo

Permanente a tiempo completo

Descripción del trabajo

OVERVIEW/BASIC FUNCTION:

A Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:

RESPONSIBILITIES:

A Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers’ interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:

Work with Sales and Marketing Teams to develop a strategic sales plan

Manage the Reservations Department to meet and exceed budgeted targets
Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
Develop accounts, proactively, and coach the Sales Team to develop accounts successfully
Seek opportunities, actively, to increase revenue
Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
Know the Competitive Set on a good basis in order to easily receive market information.
Drive market share and revenue performance through proper pricing, inventory controls and mix management.
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
Maximize RevPar through the management of room inventories and market mixes.
Conversion of upselling opportunities at point of reservation.
Actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel.
Consult with Sales Managers on rate / inventory suitability of all potential group business, oversee the management of the group block, cut off dates, rooming lists, group block activity.
Responsible for effective implementation and compliance with Rosewood Revenue Management standards.
Complete understanding of the reservation system and all reports that are purchased for competitive analysis.
Compliance to standards for rate plans, rate categories, market segment set-up, inventory classification.
Ensure Best Rate Guarantee compliance and maintain rate parity agreements with third parties.
Join the properties weekly revenue meeting.
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Train reservations team member on answering phone skills, and comply with all the standards set by Rosewood Hotels Group.
Any ad-hoc duties assigned by superior.

EXPERIENCE & QUALIFICATIONS

Organizational / hands on and time management skills
Ability to analyse financial statements
Negotiation skills
Computer literate (Word/Excel/PP)
Opera, Cendyn
Analytical skills necessary to generate and interpret reports.
Excellent communication skills both written and verbal
Results orientated
Proactive personality (Takes initiative)
Excellent communication skills both verbal and written
Demonstrates self-confidence, energy and enthusiasm

Experience:
Minimum 3 years of related work experience, preferably in hotels

Salary: $80,000-$90,000/annually + Potential for Incentive

Acerca de nosotros

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.