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Essential Duties and Responsibilities – (Key Activities)

Customer Service

·         Welcome and assist customers in selecting suitable products.

·         Provide information on prices, product features, and benefits.

·         Support customers throughout the shopping and payment process.

·         Deliver customer service according to the standards of the hotel/resort/shop.

Sales & Revenue

·         Achieve and exceed assigned sales targets.

·         Introduce new products and promotional programs to customers.

·         Support upselling and cross-selling when appropriate.

Merchandising & Inventory Management

·         Arrange and display products according to the shop’s standards.

·         Monitor daily stock levels and participate in stock-taking.

·         Report shortages, damages, or product issues promptly.

·         Ensure products are clean, organized, and well-presented.

Operations & Cashiering

·         Handle sales transactions using the POS system.

·         Issue invoices and provide gift-wrapping when required.

·         Manage cash following operating procedures and perform end-of-shift balancing.

The Resort offers 375 pool villas with a configuration of 3 & 4 bedrooms. New World Phu Quoc Resort luxuriously reflects all the charm of the verdant Vietnamese island that is proving an increasingly irresistible lure to visitors from around the world. It is also a gateway to exploring Phu Quoc’s captivating culture and island lifestyle.