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Essential Duties and Responsibilities - (Key Activities)

• Monitor all aspects of private dining and private events for leisure guests including guest communication, distribution of BEO’s and on site supervision.
• Pre organize, manage and conduct on-site tours and pre arrival inspections with prospective clients.
• Create, monitor, update, and distribute Banquet Event Orders, Resumes, and other relevant group documents.
• Update and Monitor group checklist document
• Meet regularly with the Event Operations Management team to review the status of upcoming functions and events, openly communicating all information, including menus, floor plans, staffing needs, special requests, and specific requirements pertinent to the successful execution of each event.
• Crosscheck and monitor group minimums to ensure financial obligation is met.
• Ensure group rooming lists are accurate and reflect Opera and Salesforce cohesively.
• Monitor Opera and Salesforce room blocks.
• Inspect function room set ups with Event Operations Management team prior to client arrival, ensuring all details are in agreement with client's requirements and Hotel standards.
• Review group in house billing daily and ensure group client is signing off daily. Prepare group billing for finance review.
• Monitor, handle and process all billing/payment procedures, including the tracking and collection of deposits, according to established accounting standards.
• As required, support the Event Operations Team during the operation of on property events and groups business.
• Actively participate in regular meetings, Rosewood training sessions, and any other opportunities to increase sales results and revenues for the hotel.
• Perform additional duties, as assigned.

Required Skills -

• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
• Proficiency in (or eagerness to learn) Microsoft Office software, Delphi and Opera Property Management System.
• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.

 General Skills -

• Requires excellent communication skills, both verbal and written
• Knowledge of all departments of the resort
• Ability to communicate customer needs and resolve complaints independently
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Salesforce
• Math skills, as well as budgetary analysis capabilities required
• Required to speak, read and write English fluently

Technical Skills -

• Strong written, digital and verbal communication skills
• Ability to prioritize and organize work assignments
• Affinity for detail
• Ability to meet deadlines

Qualifications -

• Bachelor's Degree, ideally in Sales & Marketing, Event Management, Hotel Management, or Business Administration.

Experience -

• Minimum of 2 years progressive experience in a catering and/or sales capacity within a luxury hotel environment.

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.