Assistant Outlet Manager – In Villa Dining - Shura Island Arabia Saudita - 430619 - Rosewood Hotel Group

Información general

País/Región

Arabia Saudita

Provincia/Ciudad

Shura Island

Ubicación

Rosewood Red Sea

Departamento

Alimentos y bebidas: culinaria

Tipo de trabajo

Permanente a tiempo completo

Descripción del trabajo

Job Summary

The Assistant Outlet Manager – In Villa Dining supports the Outlet Manager in overseeing the daily operation of the In-Room Dining department, ensuring exceptional service delivery, operational efficiency, and personalized guest experiences in line with Rosewood brand standards and the expectations of an ultra-luxury environment. A strong operational presence is maintained throughout all service periods, ensuring seamless coordination between Order Taking, Culinary, Stewarding, and Associates. The role supports daily supervision, associate development, service excellence, and departmental objectives, while assuming leadership responsibilities in the absence of the Outlet Manager. Accountability includes guest satisfaction, service quality, operational efficiency, team performance, and support of financial results.

Essential Duties and Responsibilities

Quality:

Support the Outlet Manager in maintaining In Villa Dining operations in line with Rosewood brand standards, Forbes standards, and LQA requirements.
Supervise the daily operation of the In Villa Dining department to ensure seamless order handling, preparation, delivery, and service execution.
Maintain a strong operational presence throughout all service periods, providing leadership and support to Order Takers and Service Associates.
Monitor order flow from guest enquiry through preparation, delivery, and order clearance to ensure established service standards and delivery times are consistently achieved.
Coordinate with key departments to ensure seamless service delivery.
Conduct daily pre-service briefings to communicate business levels, VIP arrivals, guest preferences, menu updates, operational priorities, and service expectations.
Conduct pre-service inspections to ensure readiness of service equipment, pantries, mise en place, staffing, and operational resources.
Monitor guest requests, dietary requirements, allergies, and special preferences to ensure accurate communication and flawless execution.
Engage with guests to gather feedback, resolve concerns promptly, and ensure effective service recovery where required.
Support the execution of VIP amenities, special occasions, long-stay guest requests, and bespoke dining experiences.
Monitor associate performance throughout service and provide immediate coaching to ensure consistency, efficiency, and attention to detail.
Ensure cleanliness and presentation of all service equipment and operational areas.
Ensure effective shift handovers and operational communication.
VIP amenities, special events, seasonal beverage promotions, and bespoke beverage requests.

Financial:

Support the Outlet Manager in achieving revenue, profitability, and operational objectives.
Monitor business levels, order volumes, average check, and operational performance.
Promote upselling through effective menu and beverage recommendations.
Ensure accurate order entry and posting within operational systems.
Support efficient labor deployment and staffing in line with business demand.
Assist in controlling costs through waste reduction and operational discipline.
Support inventory counts and stock control procedures.
Monitor operating expenses and identify efficiency opportunities.
Support promotional campaigns, seasonal offerings, and revenue-generating initiatives.

Leading:

Supervise and support Order Takers, In Villa Dining Service Associates, and Supervisors during daily operations, ensuring confidence and consistency in service delivery.
Lead assigned shifts and support departmental performance.
Coach associates with regular floor presence, constructive feedback, and hands-on operational guidance.
Support onboarding, training, and development in service standards, product knowledge, and operational procedures.
Reinforce grooming, appearance, behavior, and professional standards across the team.
Monitor service quality, order accuracy, delivery times, and guest satisfaction.
Support performance management and development discussions in partnership with the Outlet Manager.
Foster collaboration with Culinary, Front Office, Housekeeping, Stewarding, and Engineering.
Address operational challenges promptly to maintain service excellence.
Promote a positive, professional, and team-oriented work environment.
Lead by example through professionalism, attention to detail, and guest engagement.
Assume full operational responsibility for the In-Room Dining department in the absence of the Outlet Manager, ensuring continuity of service and adherence to all operational standards.

Standard Responsibilities

Comply and adhere to all Rosewood company policies and hotel procedures.
Take on additional tasks within the scope of the role as required by business needs.
Act as a brand ambassador at all times and maintain brand integrity.
Reflect the company’s culture, vision, mission, and core values in daily actions and decisions.
Maintain awareness and application of Rosewood, Forbes, and LQA standards.
Support the adoption of systems, technology, and tools that improve operational efficiency.
Maintain effective communication within the outlet and across departments.
Identify training and development needs through daily interaction and observation.
Lead by example in appearance, behavior, and professional conduct.
Maintain a strong operational presence throughout all service periods.
Ensure compliance with hygiene, HACCP, and safety standards.
Follow all emergency procedures and operational protocols.
Protect the reputation of the hotel through professional and responsible conduct.

Confidentiality

Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, associates, and hotel operations. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company unless otherwise authorized.

Maintain confidentiality of all company, guest, and associate information.

Protect sensitive operational and financial information.

Ensure discretion in all matters related to guests and associates

Health & Safety

Follow safe working practices across all areas of the outlet.
Ensure compliance with Health and Safety regulations and hotel procedures.
Report hazards, defects, and safety concerns immediately.
Ensure incidents and accidents are reported in line with procedures.
Maintain compliance with HACCP and food safety standards.
Promote a safe environment for guests and associates

Other

The above description is not exhaustive and may be adjusted based on operational needs.

Maintain flexibility in working hours and operational support.
Respond to business needs with adaptability and ownership.
Support additional responsibilities and projects as required.

Acerca de nosotros

Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.