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ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel.  For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

Responsible for all aspects of the Engineering department to include the proper operation, maintenance and repair of all heating, ventilation, refrigeration and mechanical equipment.  Develop, coordinate and monitor a rooms maintenance program to ensure the safety and comfort of all staff and guests.  Supervise, train and manage Engineering staff.

KEY RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Develop and implement a preventive maintenance program of all-building equipment and guestrooms, including the training of the Engineering staff on the management of such a program.
• Maintain inventory of all parts and supplies.
• Purchase all parts, supplies, tools and equipment related to Engineering, through direct contact with sales representatives.
• Ensure the proper operation, maintenance and repair of all:
• Heaters, pumps, valves and lines used in the distribution of steam and heated or processed water.
• Refrigerant compressors, condensers, evaporators, traps, transfer pumps, expansion valves, stop valves as well as all refrigerant lines and devices used to control temperatures.
• Air compressors along distribution lines and all valves and devices for air control.
• Natural and manufactured gas and distribution lines, including all valves and control devices.
• Water filters, softeners, piping and pumps used in conjunction with water distribution, including all sinks and toilet bowls, as well as supply lines and water lines.
• All types of motors or engines used to power pumps, compressors and fans.
• All types of locks, keys and locksmith related duties.
• All electrical work and repairs.
• Coordinate the maintenance repair and installation of carpentry work, and those duties related to carpentry.
• Develop, recommend and direct the operation, policies, procedures, plans and programs of the Engineering
• department.
• Conduct formal training program on the required job functions with criterion expected and department orientation
• with new hires. 
• Conduct ongoing training with existing staff.
• Administer legally required employment practices such as performance and aptitude reviews.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Adjust work goals and schedules throughout the week to meet the business demands.
• Coordinate breaks for staff.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Assign duties and work responsibilities to staff members.
• Authorize requests for vacation/sick leave, holidays for staff members, leaves of absences, schedule changes, overtime,
• salary increases/reductions, purchase requests and expenditures.
• Monitor staff performance in all phases of job functions ensuring that all procedures are carried out to departmental
• standards; rectify any deficiencies with respective personnel.
• Analyze accounting records and data for operating costs and data.
• Approve bills and invoices, statements, checks, budget data, employee transfers/promotions, training
• manuals/programs, work orders.
• Compare and resolve discrepancies between actual and budget figures, contracts, data and products with product
• standards.
• Enforce safety regulations.
• Investigate accidents.
• Assist Engineering staff.
• All other duties as required.

CRITICAL SKILLS & QUALIFICATIONS

·         Experience: Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hotel/resort. Class 4 Power Engineer Certificate.

·         Education: High school diploma.

·         General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Working knowledge of  plumbing codes, electrical codes, national/local fire codes, local mechanical codes, water treatment programs, blue prints and plumbing and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades, knowledge of all mechanical equipment critical to the operation of the building; ability to prepare budgets and ensure cost controls, enforce hotel's standards, policies and procedures with Engineering staff, prioritize and organize work assignments; delegate work to Supervisors and staff, direct performance of staff and follow up with corrections where needed, instruct/direct staff in the operation, maintenance and repair of equipment, ascertain staff training needs and provide such training; troubleshoot and use alternatives in emergency situations, ensure security and confidentiality of all hotel information, interact positively with hotel personnel and provide prompt solutions to problems.
• Required to speak, read, and write English.  Additional language is an asset.

·         Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.