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Event Sales Coordinator

Información general

País/Región
Islas Vírgenes Británicas
Provincia/Ciudad
Virgin Gorda
Ubicación
Rosewood Little Dix Bay
Separador
Ventas y marketing
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

Overview/Job Summary

To act as the support function for the Sales and Marketing Department and in particular the Event and Group business. Effectively communicate with both internal and external guests to ensure enquiries are handled professionally and efficiently. Support the Director of Sales and Marketing, Event Sales Manager and other team members with sales, marketing and administrative tasks, with focus on support to the Event Sales Manager and Group Sales Manager for the Group market segment. To always act as the brand ambassador for the Sales and Marketing department.

The role is based on the property at Rosewood Little Dix Bay, Virgin Gorda, BVI.

Essential Duties and Responsibilities - (Key Activities) 

• Build and strengthen relationships with new and existing clients through activities that include, however are not limited to, sales calls, menu tastings, FAM trips, tradeshows, and trade association meetings.
• Pre organize, manage and conduct on-site tours and site inspections with prospective clients and future incoming guests. 
• Actively participate in regular sales meetings, Rosewood training sessions, and any other opportunities to increase sales results and revenues for the hotel. 
• Meet regularly with the Event Operations Management team to review the status of upcoming functions and events, openly communicating all information, including menus, floor plans, staffing needs, special requests, and specific requirements pertinent to the successful execution of each event.
• Suggestively sell menus that meet client needs while maximizing revenues.
• Ensure all definite functions are detailed accurately on Banquet Event Orders, signed by clients and promptly distributed to designated departments. 
• Meet with the Executive Chef to plan event menus and communicate special requests from clients. 
• Monitor the preparation and distribution of Event Sheets and Event/Group Resumes, ensuring all information is complete and accurate and distributed in a timely manner.  
• Inspect function room set ups with Event Operations Management team prior to client arrival, ensuring all details are in agreement with client's requirements and Hotel standards.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Monitor, handle and process all billing/payment procedures, including the tracking and collection of deposits, according to established accounting standards.
• As required, support the Event Operations Team during the operation of on property events and groups business.

Required Skills

• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Confident ability to demonstrate strong product knowledge, including appropriate food and wine pairings, suitable options for guests with dietary restrictions, function space guest capacity and suitable floor plans, etc.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
• Proficiency in (or eagerness to learn) Microsoft Office software, Delphi and Opera Property Management System.
• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.

General Skills -
• Requires excellent communication skills, both verbal and written
• Knowledge of all departments of the resort
• Ability to communicate customer needs and resolve complaints independently
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Salesforce
• Math skills, as well as budgetary analysis capabilities required

Qualifications -
• Bachelor's Degree, ideally in Sales & Marketing, Event Management, Hotel Management, or Business Administration. Alternatively equivalent experience in a similar role within a luxury hotel environment. 

Benefits

• Benefits as per location
• Accommodation provided for applicable expatriate candidates
• Work visa can be provided for successful candidate where required
• Upto 12 nights per annum complimentary stay in Rosewood properties 
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

        

Acerca de nosotros

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.