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Spa & Wellness Assistant Manager

Informations

Pays/région
Pays-Bas
Province/ville
Amsterdam
Lieu
Rosewood Amsterdam
Service
Spa et bien-être
Type de poste
Contrat à durée déterminée

Description

A Day in the Life 

As the Spa & Wellness Assistant Manager at Rosewood Amsterdam, your role is to oversee and manage the spa’s day-to-day operations, ensuring everything runs smoothly and service excellence is provided to every guest. You will support the Spa & Wellness Director in delivering exceptional spa and wellness experiences to our guests and assist in curating the spa’s unique programs and offerings. You will assist in managing staffing and scheduling, maintaining inventory, team training and fostering a welcoming, serene environment that encourages personal transformation and well-being. Each day offers a chance to create unforgettable wellness experiences that enhance guests’ connection to themselves and the natural world.

Job Overview 

The Spa & Wellness Assistant Manager plays a vital role in supporting the Spa & Wellness Director by ensuring exceptional service,  achieving the spa’s business and financial goals, promoting wellness initiatives, and driving the Asaya brand’s vision. In this role, you will optimize spa operations, develop a high-performing team, and introduce innovative wellness offerings that enhance our guests' holistic spa experiences. Your responsibilities range from managing the daily operation, overseeing spa bookings and activities to inspiring and developing a team dedicated to excellence. 

Key Responsibilities 

Optimize Spa Operations: 

  • Manage and streamline daily spa functions to ensure efficient and high-quality service delivery. 
  • Drive the Spa Business, manage and maximize spa appointment bookings 
  • Oversee staffing schedules, inventory, and retail, supporting operational flow and profitability. 
  • Maintain compliance with Asaya Wellness standards and ensure all team members uphold Rosewood’s brand values. 

Inspire Imagination: 

  • Collaborate with the Spa Director to plan and execute wellness events, workshops, and retreats. 
  • Enhance marketing efforts, raise brand awareness, and create a rejuvenating environment that enriches each guest's experience. 
  • Lead the team in delivering memorable and transformative wellness services. 

Support Team Development: 

  • Train, mentor, and motivate spa associates, fostering a culture of continuous improvement and excellence. 
  • Lead by example, inspiring associates to uphold the Asaya wellness philosophy and exceptional service standards. 
  • Monitor team performance, ensuring a positive and supportive environment for associates and guests alike. 

Financial Responsibilities: 

  • Support revenue growth through spa bookings, retail sales, and membership enhancements. 
  • Track financial performance, helping to meet and exceed the spa’s revenue goals. 
  • Strong business acumen

Talent & Culture Responsibilities: 

  • Champion Rosewood’s values, promoting wellness and positive attitudes within the team. 
  • Embody and promote a wellness-centered lifestyle, inspiring change in guests and associates. 
  • Maintain professional grooming and appearance, reflecting Rosewood’s lofty standards. 

Information Security & Brand Integrity: 

  • Protect guest and staff records, ensuring confidentiality and data security. 
  • Uphold Rosewood’s brand vision and mission, ensuring integrity and consistency in all spa operations. 

Qualifications & Skills 

  • Proven experience in the spa or wellness sector in a leadership role with a minimum of three years’ experience. 
  • Understanding in data analytics and strong office skills (specifically in Excel)
  • Effective communication and interpersonal skills, with a guest-focused approach. 
  • Friendly, proactive, and organized, with a powerful sense of responsibility and ability to work independently. 
  • Enthusiasm for continuous learning and adaptability to meet evolving guest needs. 
  • Proficiency in spa software or computer skills with the ability to learn the spa system. 
  • Flexibility to work weekends and public holidays. 

Our Asaya Spa 

Named after the Sanskrit term for setting an intention toward self-transformation, Asaya is a carefully curated urban wellness sanctuary in the heart of Amsterdam. The spa offers a safe haven for guests to restore, rejuvenate, and connect with within. Asaya blends ancient eastern healing modalities with ayurvedic influence and integrating innovative western therapies, creating an immersive experience in holistic well-being. Centered around the Asaya pillars—emotional balance, physical therapies, fitness and nutrition, skin health, and community—Asaya invites guests to experience wellness that connects mind, body, and spirit. 

Social Impact 

At Rosewood, we are committed not only to exceptional guest experiences but also to positively impacting the communities where we operate. Through our "Rosewood Impacts" program, we engage in sustainability initiatives, support community well-being, and foster social responsibility. Joining our team means becoming part of a company that values respect, collaboration, and giving back. 

Legal Requirements 

Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we cannot sponsor a visa for this position. 

À propos de nous

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.
Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.