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Bell Captain / ベルキャプテン

Informations

Pays/région
Japon
Province/ville
Okinawa
Lieu
Rosewood Miyakojima
Service
Chambres - Réception
Type de poste
Permanent à temps plein

Description

  • 会社のブランド基準が常に実施され、遵守されていることを確認する。
  • ホテルの全体的な成功とゲストの満足に焦点を当て、他の従業員と協力的かつ柔軟に働く。
  • ユニークなゲストエクスペリエンスの実現に貢献する。
  • ルームチームの新メンバーをサポートする。
  • ゲストの懸念やコメントを処理し、適切な解決策を見つけることで、ゲストの満足度を確保する。
  • 時間通りに出勤し、身だしなみやプレゼンテーションが必要な基準を満たしていることを確認する。
  • ドライブウェイを経由してホテルに到着・出発するすべてのゲストをお出迎えする。
  • ベルアテンダントがロビーにいることを確認し、すべてのゲストを笑顔と挨拶で出迎え、見送る。
  • ホテル到着後、すべてのゲストが車道からフロントオフィスまで案内され、チェックインを完了することを確認する。
  • ベルアテンダントがすべてのゲストにホテルと客室の簡単なオリエンテーションを行う。
  • ベルアテンダントが到着/出発のゲストの荷物を確実にサポートし、ゲストの荷物を安全かつ確実に保管する。すべての手荷物は、手荷物チェックイン・アウト記録に記録すること。
  • ベルアテンダントがすべてのゲストの手荷物を注意深く効率的に扱い、健康と安全のベストプラクティスの原則を守るようにする。
  • リムジン／タクシー／シャトルバス／コーチによるゲストの送迎手配と、その車両への積み込みのコーディネートをアシストすること。以下のような配達を効率的に行う： 日刊新聞、ゲストからのメッセージ、ファックス、小包、花、その他雑多な品物の客室への配達。
  • ベルアテンダントと連携し、ゲストに代わってホテル外の用事を済ませる。
  • ロビーと車道エリア、特に荷物保管室とそこに保管されている宿泊客の荷物に関して、常にセキュリティ意識を維持する。
  • ベルアテンダント名簿を作成し、アシスタントフロントオフィスマネージャーとフロントオフィスマネージャーを補佐し、人件費が予算要件と年次休暇の清算に見合うようにする。
  • アソシエントの時間厳守、制服、衛生、身だしなみがホテルの基準に達していることを確認する。
  • 適切な時間に見回りを行い、ゲストの対応を率先垂範する。
  • フロントオフィスチームを補佐し、ゲストのフィードバックを効果的に管理し、ゲストの懸念事項やお褒めの言葉を商品やサービスの長期的な改善に活かし、組織全体でベストプラクティスを共有する。
  • 宮古島とその周辺地域についての知識を深める。これには、あらゆる交通手段、人気のレストラン、バー、クラブ、小売店、観光、芸術、文化活動などが含まれる。
  • 建物、工場、設備に不具合があった場合は、ホテルの手順に従って報告し、適宜フォローアップを行う。


Fluency in Japanese is a requirement for this role.

Impact of this role

We are currently looking for a Bell Captain to join our team at Rosewood Miyakojima. Our Bell Captain is entrusted to organize the Bell Desk activities and coordinate the Bell Attendant duties.  

 Key Responsibilities
  • Ensure that all company brand standards are implemented and followed at all times. 
  • Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Contribute to the collective commitment of a unique guest experience - to create a sense of place.
  • Support new members of the Rooms team. Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
  • Report to work on time, ensuring appearance and presentation meet the required standards. 
  • Ensure meeting and greeting all guests arriving and departing to/from the hotel via the driveway. 
  • Ensure that the Bell Attendants are available at the lobby and welcome and farewell all guests with a smile and a greeting. 
  • Ensure that all guests are escorted upon arrival at the Hotel from the driveway to Front Office to complete check-in. 
  • Ensure that Bell Attendants present all guests with a brief orientation of the Hotel and guest room where needed.
  • Ensure that the Bell Attendants assist with arrival/departure guest’s luggage and providing safe and secure storage of all guest’s items. All Luggage must be logged down on the Luggage check in/out movement record. 
  • Ensure that Bell Attendants handle all guest luggage with care and efficiency, observing all principals of health and safety best practices. Assist in coordinating transportation arrangements for guests via Limousine/ Taxi/Shuttle Bus/Coach and the loading of said vehicles.
  • Ensure efficient deliveries such as: Daily newspapers, guest messages, fax, packages, flowers and other miscellaneous items to/from the guest rooms.
  • Co-ordinate with Bell Attendants to perform errands outside of the hotel on behalf of guests. 
  • Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there. 
  • Prepare the Bell Attendants roster and assist the Assistant Front Office Manager and Front Office Manager to ensure that the manpower costs are in line with the budget requirements and Annual Leave clearance.
  • Ensure that punctuality, uniform, personal hygiene and grooming of associates are up to hotel standards.
  • Supervise by conducting rounds at appropriate times and lead by example in terms of guest interactions.
  • Assist Front Office team with managing guests’ feedback effectively, use guests’ concerns and compliments to develop long term improvements in products and services, sharing best practice across the organization.
  • Ensure knowledge of Miyakojima and surrounding regions. This includes all modes of transportation, popular restaurants, bars, clubs, retail, sightseeing, arts and cultural activities etc.
  • Report any defects in the building, plant or equipment according to hotel procedure and follow-up accordingly. 
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. 

Critical Skills & Qualification 

  • Minimum two years’ experience as a Bell or Concierge Attendant within a luxury hospitality environment.
  • Passionate about a level of service that is personalized and anticipatory with a keen eye for detail
  • Able to focus on guest needs, remaining calm and courteous at all times.
  • Fluent spoken Japanese & English is essential. Another language is an advantage.
  • Licenses & Certifications: Driver’s license is required Our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture.
RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

À propos de nous

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.