Rosewood Hotel Group Page d’accueil

Relationship Hospitality. It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.

Overview: Participate in the preventive maintenance program of all-building equipment and rooms. Support, train, and inspect the performance of Engineering staff ensuring that all procedures are completed to the hotel's standards. Work closely with the Director of Engineering in scheduling work and setting priorities. Also make decisions in the absence of Director of Engineering and act as the backup for calls when there are emergencies.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of correct maintenance and use of equipment; Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Inspect supply levels, cleanliness and organization of storage areas

• Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages.

• Discuss with the Director of Engineering ways to implement methods and techniques, which are cost effective to improve efficiency.

• Pre-plan and order materials for special projects; coordinate scheduling with department heads on projects and maintenance work.

• Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.

• Check Engineering Logbook and Night Report for information regarding problems; document pertinent information in logbook.

• Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of the following:

• Assist with Preventive Maintenance program to include:

• Monitor and maintain all laundry equipment.

• Monitor and maintain all kitchen equipment.

• Maintain guestrooms using rooms preventive maintenance program punch list.

• Change air conditioning filters per the pm program

• Check HVAC equipment; change filters, belts, bearings and lubricate as necessary; also check for unusual noise or vibration, adjusting as necessary.

• Change or repair locks as needed.

• Respond promptly to any requests made for problems, assistance, or emergency work orders.

• Maintain knowledge of hotel safety procedures and ensure application of such.

• Respond as part of initial response team to any early warning or major fire alarm.

• Prepare and distribute work assignments for staff and review priorities.

• Communicate additions or changes to the assignments as they arise throughout the shift; identify situations, which compromise the department's standards and delegate these tasks.

• Assist staff with their job functions where needed to ensure optimum standards and efficient operation.

• Conduct training of staff as assigned.

• Monitor and handle guest complaints ensuring guest satisfaction.

• Ensure all staff assignments are completed before associates sign out.

• Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with manager and/or on-coming supervisor.

• All other duties as required.

• Experience: Minimum three to five years’ experience in building maintenance, electrical work, plumbing and refrigeration for a luxury or ultra-luxury hotel/resort.

• Education: Education: High school diploma or equivalent education preferred.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Basic working knowledge of building maintenance, electrical, plumbing and refrigeration equipment; working knowledge of plumbing practices, electrical practices, national/local fire standards, local mechanical construction practices, water treatment program, blue prints and plumbing and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades; ability to enforce hotel's standards, policies and procedures with assigned staff, prioritize and organize work assignments, delegate work, direct performance of assigned staff and follow up with corrections where needed, instruct/direct staff in the operation, maintenance and repair of equipment, motivate assigned staff and maintain a cohesive team; participate in staff training and provide feedback and input to training program, be a clear thinker in pressure situations and exercise good judgment, focus attention on details, maintain confidentiality of hotel guests and pertinent hotel information, work with minimal supervision, troubleshoot and use alternatives in emergency situations, understand guest inquiries, provide responses and interact positively, work in close proximity to high-pressure steam and hot water.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: None required.

• Pay Rate: $29/ hour