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Assistant Manager, Business Analyst, CRM, Global

Informations

Pays/région
Hong Kong (RAS)
Province/ville
Hong Kong (RAS)
Lieu
Rosewood Hotel Group, Hong Kong
Service
Ventes et marketing
Type de poste
Permanent à temps plein

Description

Impact of this role

To enhance the overall experience for our guests, various projects are motion. The Assistant Manager, Business Analyst will play a key role in leading and managing various projects while collaborating with different teams. Most of the projects are CRM technologies related, hence a sound experience and knowledge on technology, CRM systems and data flow will be key.

Key Responsibilities

Business Requirements Analysis
  • Identify and understand project stakeholders and business users
  • Analyze, plan and generate business requirements, user cases, user stories to document the business status, needs and details for different projects
  • Articulate thoughts and ideas from different stakeholders in a clear and composed manner
  • Determine and define clear deliverables, R&R, achievable milestones for the projects based on different teams’ capacities and resources
  • Oversee daily tasks while ensuring all agencies and teams are actively working toward established milestones
  • Hold regular team meetings to keep track of project progresses and address any questions and/or challenges regarding projects
  • Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when starting any projects
  • Consider end user experience throughout the project when delivering requirements and enhancing adoption
Create and Maintain Standard Procedures & Documentations
  • Update and maintain all production technologies documentation to ensure maintenance and installation for future projects are seamless
  • Establish and refine SOPs by collaborating with Operations team, Clienteling team and Data analytics team
  • Maintain the training materials’ relevancy and accuracy, hosting training and refresher sessions with property operational associates periodically
  • Maintain internal CRM documentation and directory accurate and up to date
New Hotel Opening Support
  • Be the point of contact for CRM on new hotel opening projects
  • Lead CRM agency to help with new property onboarding to all the relevant CRM systems
  • Periodic updates on onboarding status, gaps and blockers to broader team and seek solutions
  • Conduct training with new property team to ensure they have sound understanding on CRM function

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

  • Minimum 3 years of Project Management experience, ideally for CRM systems or equivalent
  • Experience with user stories, business and system specifications, business context diagrams and business process maps
  • Basic understanding of system development lifecycle, feature and product implementation with agile methodology
  • Strong critical thinking, strategic planning, problem solving, relationship management and presentation skills
  • Entrepreneur mindset, creative problem solving, great interpersonal and stakeholder management skills
  • Proficiency in both written and spoken English and Chinese

À propos de nous

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.