Rosewood Hotel Group Page d’accueil

Essential Duties and Responsibilities

• Manage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel services
• Maintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel service
• Instruct and supervise the team to deliver high quality of services
• Handle emergency cases and complaints in accordance with hotel policies and procedures, such as ensuring the safety and security of external and internal customers
• Coordinate with internal and external parties to ensure high quality of services is delivered

Job Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
• Minimum 6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity
• Solid knowledge on the courteous manner of handling guest’s enquiries and complaints
• Proficiency in English, Putonghua and Cantonese is essential
• Proven managerial abilities in people management, strategic planning and decision making
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills