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Signature Suite Manager

Informations

Pays/région
États-Unis d'Amérique
Province/ville
Hawaï
Lieu
Kona Village Resort, A Rosewood Resort
Service
Chambres - Réception
Type de poste
Permanent à temps plein

Description

ABOUT OUR DEPARTMENT / TEAM

Position's main purpose is to create a unique and unforgettable experience for our guests, customize the details according to each individual guests, succeeding the highest expectations of service to maintain Kona Villa a Rosewood Resort as the Best Ultra luxury Resort worldwide.

THE IMPACT OF THIS ROLE

This position is the connection between our guests and the whole team, the main objective of his role is to be the only person that our guests need for anything during the stay, making sure that every desire is completed surpassing the guest´s expectations by coordinating all the departments involved in the operation.

KEY RESPONSIBILITIES
  • To be the connection between the guests and the departments to deliver the best experience possible, making sure that all Signature Suites that has in charge are in perfect conditions of cleanliness and maintenance at all times.
  • Acknowledge our guests by name, always maintain their privacy, to be creative for delivering customize experiences by knowing the guests and individualizing them.
  • To be in charge of the guests credit, reviewing on daily basis their billing making sure that all charges are correct and detect any possible situation with their credit in order to advise them.
  • To complete all procedures following the required standards of LQA, Forbes, FHR and Centurion.
  • To complete all necessary paperwork procedures needed to complement the daily procedures.
  • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
CRITICAL SKILLS & QUALIFICATIONS
  • Acknowledge of different procedures of Front Desk, Concierge, Cashier, Housekeeping, and advance knowledge of food and beverage including cooking, preparing cocktails and waiter service.
  • Perfect knowledge of general standards of LQA, Forbes, FHR and Centurion
  • To have general knowledge of the necessary operational programs: Opera, Alice, Canary,  Knowcross, Teams, Seven Rooms, Glowing and Orion.
  • General knowledge of the different restaurants and activities in and outside the Resort to be able to make recommendations and suggestions to our guests.

SALARY:
  • $60,000 Annually

À propos de nous

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.