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RWVMM - Receptionist (Temporary)

Informations

Pays/région
Espagne
Province/ville
Madrid
Lieu
Rosewood Villa Magna
Service
Chambres - Réception
Type de poste
Contrat à durée déterminée

Description

We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. 
This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.

What you will do

  • This role has a strong focus on administration to ensure a smooth experience for our guests.
  • Being the central communication centre for the hotel.
  • Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence.
  • Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests.
  • Assisting guests with activities.
  • Administration tasks to ensure the smooth running of the front office department and hotel.

What you will bring

As well as your passion for service delivery and for luxury hospitality, you will have:

  • Some previous experience in a similar role, ideally within the luxury hospitality sector.
  • The ability to multi-task, prioritize and organise.
  • A high level of attention to detail and exceptional organisational skills.
  • Knowledge and experience OPERA Cloud (or similar) would be an advantage, but not essential.
  • High energy levels, attention to detail and exceptional communication skills are critical to your success.

À propos de nous

Rosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling.  Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.