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Assistant Front Office Manager　アシスタント フロントオフィス マネージャー

Informations

Pays/région
Japon
Province/ville
Okinawa
Lieu
Rosewood Miyakojima
Service
Chambres - Réception
Type de poste
Permanent à temps plein

Description

Rosewood Miyakojima is seeking an Assistant Front Office Manager to support our Front Office leadership team and help us deliver extraordinary experiences rooted in our guiding philosophy of Relationship Hospitality. If you are passionate about luxury service, team leadership, and creating meaningful guest connections, we’d love to meet you.

Key Responsibilities
  • Support daily Front Office operations and ensure brand standards are consistently met.
  • Lead, coach, and develop a diverse Front Office team (Butlers, FO Associates, Service Center, Bell team, Ambassadors).
  • Deliver exceptional guest experiences and resolve concerns with professionalism.
  • Manage scheduling, staffing, payroll edits, and operational communications.
  • Oversee guest activities, transportation partners, golf cart fleet, and departmental equipment.
  • Drive upselling initiatives and maintain service excellence (LQA, Forbes, AES).
  • Conduct performance reviews, training, and coaching to support team growth.
  • Serve as Manager on Duty or Night Manager, ensuring smooth operations across departments.
Qualifications
  • 1+ year experience as Assistant Front Office Manager
  • or 2+ years as Front Office Supervisor.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to thrive under pressure while maintaining exceptional service standards.
  • High attention to detail; trustworthy with confidential information.
  • Computer literate; OPERA PMS experience is a plus.
  • Ability to collaborate effectively with cross-functional teams.
  • Japanese language ability required.
  • Driver’s license preferred.

About Rosewood Miyakojima
At Rosewood, heartfelt interactions are at the core of what we do.
We create genuine, lasting relationships with our guests and colleagues—this is our Calling.

If you’re inspired by meaningful hospitality and want to grow your career in a world-class luxury environment, apply today.

ポジション：アシスタント フロントオフィスマネージャー
部署：宿泊部（Rooms）
勤務地：沖縄・宮古島

ローズウッド宮古島では、フロントオフィスのリーダーシップチームを支え、私たちの理念 “Relationship Hospitality” に基づいた特別なゲスト体験を創り上げる仲間を募集しています。

ラグジュアリーホテルでのサービス、チームマネジメント、そして心に残るおもてなしに情熱をお持ちの方をお待ちしています。

主な業務内容
  • フロントオフィスの日常オペレーションをサポートし、ブランド基準を維持
  • バトラー、FOアソシエイト、サービスセンター、ベルチーム、アンバサダーなど多様なチームの育成・指導
  • ゲストからのご要望・ご意見へ迅速かつ丁寧に対応
  • シフト作成、人員管理、給与修正、部門内コミュニケーションを担当
  • ゲストアクティビティや送迎業者、ゴルフカート、部門備品の管理
  • アップセルの推進およびLQA・Forbes基準に基づくサービス向上
  • パフォーマンスレビューやトレーニングを通じてチーム育成
  • マネージャー・オン・デューティー（MOD）、ナイトマネージャーとして各部門を統括
応募資格
  • アシスタント FOマネージャーとして1年以上または FOスーパーバイザーとして2年以上の経験
  • 強いリーダーシップ、コミュニケーション力、問題解決能力
  • 高いサービス水準を維持しながらプレッシャー下でも対応できる力
  • 機密情報を扱える信頼性と細やかな注意力
  • PCスキル必須（OPERA PMS経験者は尚可）
  • 多部門と協力できるチームワーク力
  • 日本語能力必須
  • 普通自動車免許保有者歓迎
ローズウッド宮古島について

ローズウッドでは、心のこもった関係性の構築 がすべての中心にあります。ゲストや仲間との信頼を育み、忘れられない体験を創造することが私たちの使命です。

世界基準のラグジュアリーホテルで、キャリアとホスピタリティの探求を深めたい方は、ぜひご応募ください。

À propos de nous

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.