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Assistant Housekeeping Manager

Informations

Pays/région
Pays-Bas
Province/ville
Amsterdam
Lieu
Rosewood Amsterdam
Service
Chambres - Heart of House
Type de poste
Contrat à durée déterminée

Description

The Housekeeping team is responsible for cleaning, organizing and maintaining guest rooms and other public areas of a hotel. They maintain a pleasant ambiance by meeting tidiness and cleanliness standards throughout the facility, creating a better and safer guest environment. Responsibilities of the Assistant Housekeeping Manager include organizing and maintaining a high degree of excellence/maintenance in guest rooms, suites, corridors, fire exits, stairways, service rooms and public areas of the hotel that are equal to the high level of guest and management expectations, in order to enhance its image of one of the finest luxury hotels

Key Responsibilities
  • Ensure that all company brand standards have been implemented.
  • Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Contribute to the collective commitment of a unique guest experience - to create a sense of place.
  • Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
  • Oversee the overall running of the Housekeeping department. This role reports to Director of Housekeeping  and will be responsible for leading the overall operations of the Housekeeping and Laundry department; assuring that our guest rooms, public areas and employee areas meet the highest standards of cleanliness. 
  • Oversee the personal grooming of all Housekeeping associates. To ensure that they 
  • Ensure all associates attend fire, health and safety and bomb evacuation procedures.  
  • Ensure that Rosewood standards are met through team leadership, training and development, ensuring 
  • Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
  • Lead guest interactions with the highest level of hospitality and professionalism 
  • Accommodate special requests wherever possible
  • Establish and maintain cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
  • Oversee the cleanliness and maintenance of guest rooms, public and back of house areas, in accordance with procedures set forth by Rosewood
  • Coordinate work orders in assigned section and follow up to be sure work is completed 
  • Resolve guests’ complaints, handling all interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 
  • Ensure floors and storages are fully stocked based on the inventory and raise the necessary purchase requisitions.
  • Cooperate with outsourced staff, external contractors and other departments ensuring guests’ satisfaction.
  • Assist with responsibilities and duties in crunch situations on the floor, public areas, back of the house and laundry.

Skills
  • Experience as an Assistant Housekeeping Manager for a luxury or ultra -luxury hotel.
  • Must be able to speak in English, Dutch is a bonus
  • Must be able to perform job functions with attention to detail, speed and accuracy
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Comply and adhere to the Rosewood company policies.
  • Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
  • Model the company’s culture, vision, mission and core values at all times.

Please note that for this role we do not require sponsorship. Only applicants that can currently legal work in the Netherlands will be considered for this role. 

À propos de nous

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.
Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.