Rosewood Hotel Group Page d’accueil

OVERVIEW/BASIC FUNCTION:

Responsible to be knowledgeable of the Division’s SOPs and Policies to better understand and conduct the different managerial functions within the department of Spa & Recreation, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.

Resposibilities:

· Be aware of all products/services that are offered at Spa, pool area and Rosebuds program.

· Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your staff.

· Implement effective communication systems within the department, such as Rosewood Daily Review, ensuring that all relevant hotel information is communicated.

· Maintain a high level of safety in the workplace.

· Manage programs for group spa requests and group spa sales. Spa Manager should oversee resume, contract, approving appointment schedule and ensuring sufficient and adequate staffing.

· Communicate and inform all spa employees of upcoming visits by VIPs and/or repeat guests; reinforce special requests and needs.

· Supervise and oversee that proper housekeeping is maintained throughout the spa, gym and pool area, as well as Rosebuds.

· Supervise and oversee that sanitary conditions are maintained in the spa, pool areas and Rosebuds at all times.

QUALIFICATIONS:

· Experience: At least one 6-month internship at a 5 star hotel.

· Education: Diploma from an Accredited Hotel Management School.

· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

· Technical Skills: Ability to input and access information into system; ability to remain calm and

courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision. Basic computer functions and user-friendly systems, Microsoft Office.

· Language: Required to speak, read and write English, with fluency in other languages preferred.

· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

· Licenses & Certifications: None required.