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Position Overview

As Cluster Director of Impact and Sustainability, you will be shaping the transformation of Rosewood Hotel Group into a purpose-led company that is committed to creating a future where people and place enrich one another. You will help embed environmental and social impact practices into business operations, create bespoke sustainability strategies for cluster properties and develop actionable roadmaps that help create a distinctive brand while delivering positive impact on people or place.

This role requires fostering collaboration across property teams, and communicating each property’s vision, goals and accomplishments with different audiences.

Key Responsibilities

• Create customized road maps based on global mandate, for integrating impact and sustainability practices into business operations. Ensure flow-through to brand positioning for each property where appropriate.
• Drive planning across various departments, including Rooms, Food and Beverage, Culinary, Talent and Culture, Engineering, Sales and Marketing, Communications and Procurement to:
  • Optimize hotel processes to mitigate negative environmental footprint and bring circular solutions to life.
  • Support development of programs that help empower internal and external communities.
  • Ensure each property’s goals are aligned with group goals and ambitions.
• Coordinate implementation of plans through cascading goals into actions and milestones and filling awareness gaps.
  • Work closely with division heads and foster cross-departmental collaboration to achieve impact and sustainability targets.
  • Drive stakeholders’ buy-in through awareness and education to develop internal ownership of projects and mobilize action.
  • Analyze key metrics related to social impact commitments and provide actionable recommendations to key stakeholders on property.
• Support each property in identifying and communicating stories and data effectively and with authenticity. This will include: 
  • Supporting the communication of impact initiatives with external audiences through media, social media, conferences, etc.
  • Weaving impact storytelling into the guest experience.
  • Supporting training associates in face-to-face storytelling.
• Support measurement and reporting of progress towards groupwide and property-level impact goals (both social and environmental).
  • Monitor accuracy of impact data and reporting.
  • Provide regular progress updates to regional and global stakeholders.
  • Ensure that reporting aligns with regional and local regulations, and that properties continue to meet the requirements for any sustainability certifications obtained.
• Identify and grow strategic partnerships with local businesses, local suppliers, NGOs and others that align with our profits-with-purpose goals.

Community Engagement: Design and implement programs that support and uplift local communities, including education, employment, cultural preservation, and wellness.

o   Build long-term relationships with local stakeholders, including artisans, entrepreneurs, and community leaders.

o   Ensure community voices are reflected in sustainability strategies and guest experiences.

o   Facilitate volunteerism and community service initiatives for associates.

o   Promote local sourcing and supplier diversity to strengthen the regional economy.

Additional Responsibilities: Add purpose-driven language, measurable KPIs and guest-experience links, and stronger focus on team engagement and community partnerships.

All other duties as required.

Qualifications & Experience

• College degree or equivalent experience.
• Minimum three years’ experience as a Assistant Director Talent & Culture at a luxury or ultra-luxury property.
• Must be able to perform job functions with attention to detail, speed and accuracy;
• prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Ability to organize tasks and assign responsibilities to subordinates; ability to educate staff members to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; thorough knowledge of budget preparation and control.
• Required to speak, read and write English, with fluency in other languages preferred.