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OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Talent & Culture Division, this role plays a critical part in shaping a purpose-driven, high-performing, and values-led workforce at Rosewood São Paulo.

Reporting directly to the Managing Director, the Director of Talent & Culture works in close partnership with Corporate Talent & Culture, Finance, Legal, and all operational departments, ensuring that people strategies are fully aligned with the hotel’s brand philosophy, business objectives, and local labor regulations.

YOUR ROLE

The Director of Talent & Culture with Rosewood São Paulo plays a critical role in shaping the hotel's people strategy, fostering a culture of belonging, and ensuring operational excellence through talent development and engagement. This role leads the formulation and implementation of all Talent & Culture strategies, including recruitment, compensation and benefits, associate relations, safety programs, and performance management. With a long-term and strategic mindset, the Director ensures the hotel maintains a sustainable, productive, and competent workforce that supports its brand values and operational needs.

HOW YOU'LL MAKE THE PLACE

• Lead the development and execution of Talent & Culture strategies aligned with Rosewood's vision, mission, and values
• Prepare and manage annual budgets for Talent & Culture, monitoring performance and implementing corrective actions
• Drive employer branding and ensure brand integrity is maintained across all people-related initiatives
• Collaborate with corporate teams to develop training materials and master trainer programs that embed culture and brand values
• Facilitate implementation of core programs that help associates live the brand and deliver Relationship Hospitality
• Support operational strategies and execution, overseeing all activities within the Talent & Culture division, in close partnership with peers and the corporate team.
• Forecast manpower requirements and lead effective recruitment strategies to attract top talent
• Interview candidates and review job descriptions and organizational structures regularly
• Collect and analyze compensation and benefits data to ensure competitiveness and internal equity
• Lead monthly salary reviews and oversee bonus plans, salary administration, and historical data reporting
• Maintain confidentiality and security of all associate and hotel records
• Oversee and supervise the Talent Development function to support operational needs and foster a learning culture
• Conduct training programs and collaborate with Corporate to promote continuous improvement
• Design effective communication systems for compensation, benefits, and associate services
• Develop wellness, recognition, and incentive programs to enhance engagement and performance
• Create internal communication standards including newsletters, bulletins, and video channels
• Organize associate sports and social activities to promote team spirit and morale
• Lead the performance appraisal process and ensure consistent application of evaluation methodologies
• Counsel managers on associate relations, disciplinary actions, and conflict resolution
• Conduct investigations and monitor performance improvement processes
• Review and approve employment termination recommendations
• Represent the hotel in associate-related legal matters
• Analyze workforce productivity metrics such as turnover and absenteeism to identify trends and solutions
• Maintain a heart-of-house environment reflective of the brand
• Monitor and ensure implementation of Rosewood Hotels & Resorts standards
• Develop and execute strategies to achieve guest service goals
• Review Brand Talent & Culture Operational Management Review results and lead improvement plans

COULD THIS BE YOU?

• You bring extensive experience in senior Talent & Culture leadership roles within luxury hospitality.
• You demonstrate strong strategic thinking, initiative, and decision-making capabilities.
• You have a deep understanding of compensation, benefits, recruitment, and talent development practices.
• You possess excellent communication, presentation, and relationship-building skills.
• You demonstrate effective leadership and people management competencies, including mentoring and team development.
• You have previously contributed to the successful pre-opening of a luxury hotel.
• You have a proven ability to drive associate engagement and foster a culture of belonging.
• You show strong business acumen with the ability to deliver tangible results and support operational needs.
• You hold a bachelor's degree or equivalent in Human Resources Management.
• You have a thorough understanding of Brazil markets and labor laws. You demonstrate strong guest centricity and clear alignment with brand values and service philosophy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

All of our positions are open to applications from people with disabilities (PWD) and individuals from underrepresented groups, in accordance with local legislation and our commitment to equal opportunity for all.

Rosewood announces its first property in South America with Rosewood São Paulo. Rosewood São Paulo is located in an historic 1904 building that was formerly a maternity hospital and lies at the centre of Cidade Matarazzo, a complex of elegant, preserved buildings that were built in the early 20th century. The site was developed by French entrepreneur, Alexandre Allard, who previously helped to bring about the renaissance of the House of Balmain. Allard and Rosewood collaborated on this project with leading international figures such as the Pritzker Prize-winning architect Jean Nouvel, the designer Philippe Starck, as well as the renowned Brazilian artists Vik Muniz and Saint-Clair Cemin. Rosewood São Paulo features 151 guest-rooms and 122 owners' residences, situated within a vertical park created by Nouvel. Two restaurants, including one located on a veranda overlooking the lush hotel gardens, are complemented by a bar and lounge. Recreational facilities will include two swimming pools (one rooftop pool and one set amongst the landscaped grounds) in 2023 the facilities will be expanded and feature a large spa with six treatment rooms. The property offers a number of event and meeting spaces totaling 100,000 sq ft. For special occasions, a listed wedding chapel stands in the grounds of Rosewood São Paulo. The chapel retained the original architecture with a new stained glass window which has been specially commissioned.