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OVERVIEW/BASIC FUNCTION: Responsible for assisting in the overall management of the Housekeeping Department.   

RESPONSIBILITIES: 

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. 

• Read the assignment sheet before entering the room for the name of the guest, the number of guests in the room any special requests.

• Ensure that standards are maintained at a superior level on a daily basis. 

• Inspect for maintenance that all the room Furniture Fixtures & Equipment are in good shape, functioning properly and report immediately to the Engineering department of any repair needed. 

• Inspect the room amenities, room supplies, towels and robes placements. 

• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.   

• Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.   

• Ensure guest complaints are resolved in a timely manner, and inform the Director of Housekeeping to follow up. 

• Maintain employee attendance, uniform and room history cards.   

• Monitor the inventory level of the hotel guest supplies and bring to the Housekeeping management attention what it needs to be ordered. 

• Responsible for lost and found.   

• Recommend developing, counseling, motivating and disciplining employees in accordance with hotel policies and procedures.   

• Assist in training new room attendants, houseman and laundry staff, and update the Housekeeping manuals 

• Assist in cleaning the rooms if needed. • Inspect and maintain the Housekeeping equipment and make sure they are functioning properly. 

• Maintain accurate records of linen and uniforms sent to and returned from laundry.   

• Interact in courteous and professional manner with all guests, staff and community members.  

• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.   

• Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.   

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.   

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.  

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.   

• Maintain cleanliness and safety of work area.   

• All other duties as required. 

• Supervise, and help in cleaning the rooms during the spring cleaning program. 

QUALIFICATIONS: 

• Experience: Minimum six months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel. 

• Education: High school diploma. 

• General Skills:     Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.   

• Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel wide meetings.  Knowledge of Microsoft Office products.  Knowledge of WCB, WHMIS and safety procedures. 

• Language:  Required to speak, read and write English.  Additional language is an asset. 

• Physical Requirements:     Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 

• Licenses & Certifications: None required.

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.