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Director of Rooms: Rosewood Calistoga

Our Purpose and Culture

We are driven to create a future where people and place enrich one another. Our commitment is to root ourselves deeply in every community we join while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, We Make the Place.

The Team

As part of the Operations Division, focused on delivering exceptional guest experiences and operational excellence, this role contributes to the strategic leadership and execution of service and product standards across the Rooms Division. The Director of Rooms reports directly to the Managing Director and collaborates closely with Sales & Marketing, Revenue, Food & Beverage, Engineering, and Talent & Culture.

This role also provides executive oversight of Asaya and Rosewood Explorers, ensuring alignment with Rosewood’s holistic wellbeing and family programming standards. The Director of Spa reports directly to the Director of Rooms, consistent with operating structures across many Rosewood properties.

Your Role

The Director of Rooms plays a pivotal role in shaping the guest experience and operational success of the hotel. This leader drives innovation, elevates service delivery, and supports financial performance through strategic leadership, collaboration, and continuous improvement. The role directly influences guest satisfaction, associate engagement, and overall financial outcomes while fostering a culture of excellence and belonging.

How You’ll Make the Place

• Lead strategic planning and execution for the Rooms Division, aligned with brand vision and business goals.
• Provide strategic oversight of Asaya, ensuring alignment with brand standards, financial targets, and wellbeing positioning.
• Lead and support the Director of Spa in service excellence, revenue optimization, and associate development.
• Oversee Rosewood Explorers to ensure exceptional family programming that enhances the guest journey.
• Integrate spa, wellness, and family programming into the broader guest experience strategy.
• Oversee financial performance including budgeting, forecasting, cost control, and revenue optimization.
• Develop and maintain operating manuals, policies, and procedures for consistency and compliance.
• Drive the Operations Management Review (OMR) process and implement continuous improvement action plans.
• Manage guest satisfaction programs including surveys, VIP recognition, and repeat guest engagement.
• Ensure high standards of presentation and cleanliness across guest rooms and public areas in partnership with Housekeeping and Engineering.
• Support pre-opening strategy and execution for all Rooms Division activities.
• Maintain a visible presence in front-of-house areas, greeting VIPs and monitoring service delivery.
• Coordinate room allocations and amenity requirements for arrivals and departures.
• Monitor and analyze Rooms Division performance metrics including revenue, costs, and guest feedback.
• Collaborate with Sales, Revenue, and F&B teams to maximize room yield and RevPAR.
• Lead monthly departmental meetings to review financials, guest issues, and strategic plans.
• Foster a high-performance culture through coaching, recognition, training, and succession planning.
• Ensure compliance with training and development requirements in partnership with Talent & Culture.
• Participate in recruitment, disciplinary processes, and associate engagement initiatives.
• Represent the Rooms Division in executive meetings and contribute to hotel-wide strategic initiatives.
• Maintain effective communication across departments and with senior leadership.
• Model Rosewood’s culture, vision, and values in all interactions and leadership practices.

Could This Be You?

• Extensive senior management experience within the Rooms Division, ideally in luxury hospitality.
• Bachelor’s degree in Hotel Management, Business Administration, or equivalent experience.
• Strong strategic thinking, initiative, and decision-making skills with a commercial mindset.
• Proven leadership and people management capabilities with a focus on development and engagement.
• Excellent communication and relationship-building skills.
• Experience contributing to the successful pre-opening of a luxury hotel.
• Knowledge of hospitality and building laws and regulations, particularly within the U.S. and California.
• Deep understanding of luxury service standards and guest personalization.
• Proficiency in operational planning, financial management, and performance analysis.
• Experience managing cross-functional teams and driving collaborative initiatives.
• Background in developing and implementing policies, procedures, and training programs.
• Awareness of industry trends, competitor landscape, and hospitality innovations.
• Experience in hospitality or luxury environments that strengthens your operational profile.

Our Commitment to You

At Rosewood Hotel Group, your voice is heard and valued. We encourage associates to be themselves rather than fit into a fixed culture. This philosophy guides our commitment to honoring the history, culture, and geography of our destinations. We build and nurture genuine, long-lasting relationships and our Diversity, Equity, and Inclusion (DEI) strategy helps bring these principles to life.

Salary Range: $130,000–$150,000 annually This range reflects the compensation the company reasonably expects to offer. The position may also be eligible for bonuses. Individual salaries are determined based on experience, type of experience, location, and education.

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.