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Guest Experience & Service Excellence

1. Deliver consistently courteous, professional, and efficient service, following established standards and service sequences.
2. Demonstrate thorough knowledge of menus, beverages, allergens, and preparation details, ensuring personalized and informed guest interactions.
3. Engage genuinely with guests, noting preferences and tailoring experiences to foster lasting relationships and a true Sense of Place.
4. Proactively address guest requests and concerns, collaborating across departments to provide thoughtful solutions—always avoiding the use of "no" as a default response.

Operational Excellence

6. Efficiently utilize systems such as Opera, Sevenrooms, and Microsoft Office to support daily operations and administrative tasks.
7. Maintain a clean, organized, and guest-ready environment, coordinating with relevant teams to ensure outlet readiness.
8. Support cross-departmental operations when needed, demonstrating flexibility and teamwork.
9. Execute assigned responsibilities with professionalism and attention to detail, consistently meeting company standards.

Team Collaboration & Development

10. Foster a positive, respectful, and cooperative work environment, supporting colleagues, supervisors, and management.
11. Participate actively in training sessions, workshops, and development programs to continuously improve skills and service delivery.
12. Ensure compliance with internal policies and work regulations, promoting accountability and consistency.

Brand Representation

14. Maintain impeccable personal appearance, in alignment with Rosewood Hotels and property standards.
15. Represent the property with pride and professionalism, embodying the Rosewood philosophy and delivering experiences that reflect its core values.

Since its grand opening in 2008, Rosewood Mayakoba beckons guests in search of the ultimate escape. Inspired by Mayan traditions, this 620-acre resort enclave sits along a mile‐long arc of white Caribbean sand, nestled just north of the picturesque waterfront town of Playa del Carmen. Designed to blend harmony with natural landscapes, Rosewood Mayakoba is an oasis of luxury offering 129 suites with private plunge pools, garden showers, individual docks and the finest modern design and details. For further peace of mind, the resort is built to abide by the highest of eco-standards, offering indulgence with awareness, and has received the Rainforest Alliance Certification. Rosewood Mayakoba takes guests on an exclusive trip of a cultural immersion. From the ruins of Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs. For fashionistas, shopping in Playa del Carmen and Cancun promises a luxurious and fun experience. Scattered along gilded avenues are the authentic markets that showcase an impressive mix of only the best Mexican handicrafts and silverware.