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Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is looking for a Assistant Front Office Manager. The Assistant Front Office Manager assists the Director of Front Services in administering front office functions and supervising associates on a daily basis. Front office areas include: Bell Attendant, Concierge, Door Attendant, Elevator Operator and Front Desk associates.  Position directs and works with managers and associates to carry out procedures ensuring efficient processes in addition to guest and associate satisfaction.

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Key Responsibilities

·     Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons

·     Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues

·         Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

·         Exhibit professionalism and good business judgement when resolving all customers’ inquiries and concerns

• Maintain confidentiality of guest information and pertinent hotel data

Qualifications

• Minimum one year in ultra-luxury operations, preferably in a union environment

• Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.

• Knowledge of Opera, HotSOS and Microsoft Office Applications
• Strong command of both spoken and written English with fluency in other languages preferred

• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team

ABOUT THE CARLYLE, A ROSEWOOD HOTEL  

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations. 

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.