Rosewood Hotel Group Trang chủ

Position Overview

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking a highly skilled and service-oriented Front Desk Manager to join our pre-opening leadership team. This role will oversee the daily operations of the Front Desk, ensuring that every guest receives seamless, personalized, and anticipatory service. The successful candidate will bring strong operational expertise, leadership ability, and a commitment to delivering exceptional guest experiences that embody Rosewood’s A Sense of Place® philosophy.

Key Responsibilities

• Lead and manage daily operations of the Front Desk, including reception, cashiering, and guest registration.

• Ensure flawless guest arrival and departure experiences, reflecting Rosewood’s luxury service standards.

• Supervise, train, and develop Front Desk colleagues to deliver anticipatory and personalized service.

• Implement and maintain service standards, SOPs, and guest recognition programs.

• Monitor room allocations, upgrades, and special requests in coordination with Reservations and Housekeeping.

• Handle VIP guests, service recovery, and escalated guest concerns with professionalism and tact.

• Oversee financial transactions, billing accuracy, and cash handling procedures at the Front Desk.

• Support pre-opening activities including recruitment, training, and system implementation.

• Collaborate with Guest Services, Concierge, and Housekeeping teams to ensure seamless guest journeys.

Qualifications

• Minimum 7–10 years of progressive Rooms Division / Front Office experience, with at least 3 years in a supervisory or managerial role at a luxury hotel or resort.

• Pre-opening experience in ultra-luxury or lifestyle brands strongly preferred.

• Proven expertise in Front Office operations, guest handling, and service recovery.

• Exceptional leadership, communication, and interpersonal skills with the ability to inspire and manage multicultural teams.

• Strong organizational and problem-solving skills with attention to detail.

• Financial acumen with knowledge of billing, cashiering, and revenue control procedures.