Rosewood Hotel Group Trang chủ

Role

We are currently looking for an Assistant In Room Dining Manager to join our In Room Dining team at Rosewood London. The Assistant In Room Dining Manager is entrusted with overseeing all in room dining associates to consistently ensure the delivery of memorable guest experiences in partnership with In Room Dining Manager.

Key expectations of this role

•    Supporting In Room Dining team in engaging with guests, associates and business partners to meet and exceed their needs.

•    Acting as a coach to a team of associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.

•    Embracing Rosewood standards to ensure a consistent guest experience delivered by all guest service associates.

•    Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.

Profile

•    Experience at supervisory level within an upscale and refined hotel environment. 

•    A thorough understanding of supervising and developing people effectively.

•    Having a passion for guest service and taking ownership of the guest experience.

•    A sound understanding of managing various stakeholders and their expectations.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

•    28 days paid holidays per annum including Bank Holidays

•    Company pension scheme and life assurance

•    12 complimentary room nights and F&B discount worldwide

•    Career development opportunities

•    Free meals on duty

•    Season ticket loan

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.