Rosewood Hotel Group Trang chủ

Administration

·         Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

·         Assists to prepare and update Departmental Operations Manuals as appropriate.

·         Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Customer Service

·         Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

·         Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·         Maintains positive guest and colleague interactions with good working relationships.

·         Establishes a rapport with guests maintaining good customer relationships.

·         Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

·         Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

·         Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

The Resort offers 375 pool villas with a configuration of 3 & 4 bedrooms. New World Phu Quoc Resort luxuriously reflects all the charm of the verdant Vietnamese island that is proving an increasingly irresistible lure to visitors from around the world. It is also a gateway to exploring Phu Quoc’s captivating culture and island lifestyle.