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Pool Attendant

Thông tin chung

Quốc gia/Khu vực
Qatar
Tỉnh/Thành phố
Doha
Vị trí
Rosewood Doha
BỘ PHẬN
Spa và Chăm sóc làm đẹp
Loại công việc
Toàn thời gian vô thời hạn

Mô tả công việc

Job Description

OVERVIEW/BASIC FUNCTION:

The Pool Host is responsible for ensuring a welcoming, safe, and enjoyable environment for guests at the pool area. This role involves providing excellent customer service, maintaining poolside cleanliness, and assisting guests with their needs.


RESPONSIBILITIES:
  • Greet guests warmly upon arrival, assist with seating arrangements, and provide towels and amenities.
  • Monitor the pool area to ensure a clean, safe, and comfortable environment
  • Engage with guests proactively to enhance their experience, offering assistance and answering questions about pool services, amenities, and local attractions
  • Verify guest room numbers or pool/fitness center memberships upon entry to ensure access is authorized
  • Provide information about pool rules, services, and hotel facilities.
  • Setting up and maintaining poolside furniture, umbrellas, and equipment.
  • Assist Glo team with taking or delivering food and beverage orders if needed (in case busy operation)
  • Respond promptly to guest inquiries and resolve any issues or complaints.
  • Maintain cleanliness and inventory of all pool supplies, including towels, sunscreen, water and other amenities.
  • Submitting an inventory report monthly as per finance department requirement
  • Ensure used pool towels are collected and dropped off at the laundry facility promptly.
  • Promote and provide information about the spa, fitness center, and other hotel facilities to guests.
  • Be aware and actively promote spa treatments and fitness center and pool membership packages.
  • Assist spa and fitness attendant when required by spa management
  • Bid guests farewell upon departure, ensuring they had a positive experience and inviting them to return.
  • Coordinate with other staff members to ensure seamless service.
  • Ensure compliance with health and safety regulations.
  • Perform opening and closing duties for the pool area.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:
  • Take reasonable care of their own health and safety.
  • Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
  • Carry out all duties in accordance with local occupational health and safety legislation
  • Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
  • Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct
  • Report all OSH incidents and work related injuries to the |Hygiene, Occupational Health and Safety Manager
  • Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
  • Prevent slips and falls. Watch for spills or loose objects on floors. Clean up spills immediately and use wet floor signs. Do not allow cords to extend across doorways, aisles or other walkways. Use the handrail while ascending or descending stairs
  • Always follow good housekeeping practices. Do not leave tools or equipment in hallways, keep your work area clean and organized
  • Properly use and care for all Personal Protective Equipment (PPE) required and provided
  • Lift properly, keep your back straight, and then squat down to reach the object being lifted. Do not twist your body when lifting. Shift your feet to turn, if necessary. Do not attempt to lift exceptional heavy objects by yourself. Ask for help.
  • Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
  • Actively attend all trainings arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:
  • Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization
  • Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
  • To report to his supervisor or respective Manager.

QUALIFICATIONS:

  • Experience: Minimum one years’ experience cleaning hotel guest rooms.
  • Education: High school diploma.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Licenses & Certifications: None required.

Giới thiệu về chúng tôi

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.