Rosewood Hotel Group Trang chủ

OVERVIEW/BASIC FUNCTION:

The incumbent in this position is responsible for registering all guests’ details in the police report system after each guests’ check in. 

RESPONSIBILITIES:

·         To provide a courteous, professional, efficient and flexible service at all times.

·         To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description.  Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.

• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• To ensure that standards are maintained at a superior level on a daily basis.

·         To maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

·         To anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·         To perform opening and closing procedures according to the shift.

·         To anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.

·         To respect the privacy of the guest at all times.

·         To attend briefings, as required.

·         To interact with other departments to provide additional or specialized guest services.

·         To maintain positive guest relations at all times.

·         To monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·         To understand room status and room status tracking such as checked in rooms and checked out rooms.

·         To print arrivals and departures of the day to understand how many expected check in and check out per day or per shift. 

·         To fill all guests’ information in the police report system accurately after each check in taking into consideration guests’ escort.

·         To ensure that all checked in rooms are also checked- in on the police report system

·         To ensure that all checked out rooms are also checked out from the police report system

·           To coordinate room status, update with the reception staff by being notified of all check/ins and check outs

·           To possess a working knowledge of reception department, takes same day arrival and future reservation when necessary.

·           To follow procedure of shift handover between your colleagues with regards to day to day operation 

·           To use proper telephone etiquette

·           To use proper mail, package, and message handling procedures.

·           To read and print traces from the system on a daily basis.  To be aware of daily activities taking place in the Hotel

·           To report any unusual occurrences or requests to your Manager.

·           To know all safety and emergency procedures.

·           To maintain the cleanliness and neatness of your desk area

·           To develop a thorough knowledge of computer system, room allocation and types of rooms.

·           To develop a detailed knowledge about the Hotel staff, services and hours of operations.

·           To keep track of all room moves during the day, a room move report should be printed twice on each shift.

·           To take departmental readings at the beginning of each shift.

·           To make adjustments on the police report system if mistakes are found.

·           To reprint traces before the end of your shift.

·           To keep updating the number of guests in the police report once it has been updated at the Opera (PMS) system.

·           To be responsible of keeping and releasing guests’ passports.

·           To performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.

·           To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

·           To ensure that all potential and real hazards are reported and rectified immediately.

·           To report for duty punctually wearing the correct uniform and name tag at all times.

·           Any other duties, which may be assigned to you from time to time as directed by your Manager.

·           To carry out any other reasonable duties and responsibilities as assigned.