Rosewood Hotel Group Trang chủ

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Floor Supervisor to lead a team dedicated to ensuring that every guest room meets the highest standards of cleanliness and organisation. This is a role for someone who values precision, thrives in a fast-paced environment, and excels at keeping operations running smoothly. You will oversee daily housekeeping operations, coaching and supporting your team, and your leadership will contribute to the hotel’s reputation for exceptional service and guest satisfaction. This role is due to start in June 2025.

Key responsibilities:

• Oversee the housekeeping department, ensuring that all guest rooms meet the highest cleanliness and quality standards.
• Lead, train, and support a dedicated housekeeping team, fostering a high-performance culture.
• Conduct daily inspections of guest rooms, ensuring they consistently exceed expectations before guest arrival.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Monitor inventory and staffing levels, ensuring adequate supplies are available and coordinating adjustments based on operational requirements.

About you:

• You are confident in managing workflows, schedules, and inventories effectively.
• You naturally notice when things aren’t up to standard and take action.
• You take the lead and are comfortable managing teams and creating a positive, productive environment.
• You anticipate challenges before they arise and find solutions quickly.
• You understand that housekeeping is more than just cleaning – it’s about presentation, attention to detail, and maintaining high standards of care.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible Benefits Scheme
• Give Days – A paid volunteering day of leave annually
• Birthday Day Off – A paid day of leave for your birthday
• Developmental & Social Calendars
• Life Insurance 
• Enhanced Sick Pay Policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.