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Guest Relations Manager

Thông tin chung

Quốc gia/Khu vực
Vương quốc Anh
Tỉnh/Thành phố
London
Vị trí
Rosewood London
BỘ PHẬN
Lễ Tân - Khối tiền sảnh
Loại công việc
Toàn thời gian vô thời hạn

Mô tả công việc

Role

We are currently looking for a Guest Relations Manager (Reception Manager) to join our leadership team as Head of Department at Rosewood London. The Guest Relations Manager (Reception Manager) is entrusted with leading and developing the Guest Relations team to be engaging, intuitive and refined. 


Key expectations of this role
  • Taking a leadership role in engaging with guests, associates and business partners to meet and exceed their needs and expectations.
  • Acting as a coach and mentor to a team of associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.
  • Managing cost and revenue in Guest Relations without impact on brand, or quality standards.
  • Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
  • Showing a sound understanding of the London hotel market to retain and increase the hotel’s competitive advantage through continuous proactive strategic and operational planning to improve service levels. 

Profile
  • Experience at managerial level within an upscale, high volume front of house environment. 
  • A thorough understanding of leading and developing people effectively.
  • An exceptional level of attention to detail driven by the desire for continuous improvement to exceed guest expectations. 
  • A thorough understanding of managing various stakeholders and their expectations.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.


Benefits
  • 31 days paid holidays per annum including Bank Holidays
  • Company pension scheme and life assurance
  • Private Medical Insurance
  • 12 complimentary room nights per year and F&B discount worldwide
  • Talent development opportunities
  • Involvement in Corporate Social Responsibility programmes and wellbeing activities

Giới thiệu về chúng tôi

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

 
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.