Rosewood Hotel Group Trang chủ

• Ensure that standards are maintained at a superior level on a daily basis.
• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments.
• Assist in establishing and creating goals and strategies for both the operational and financial success of the beach and club house.
• Ensure that goals and objectives of human resources management are met through supporting the property’s philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.
• Interface with corporate officers in the execution of corporate goals.
• Responsible for establishing and maintaining property standards in order to achieve and maintain the “5 star" status.
• As a member of the executive team, work closely with other team members in achieving property's goals and objectives.
• Establish annual objectives for Executives and Department Heads reporting to him or her.
• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.
• Serve as Manager On Duty.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain safety and cleanliness of work area.
• Build and retain relationships with club members.
• Participate and act as chair in membership committee.
• Oversee operations for beach service.

• Complies to the company policies.
• Works within all pre-set budgetary limits.
• Takes on other tasks in addition of the ones stated, in a reasonable framework.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs.
• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Models the company’s culture, vision, mission and core values at all times.

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results
• Ability to access, input, analyze and retrieve information from computers
• Ability to maintain excellent relations with staff.
• Ability to maintain staff and guest confidentiality at all times
• Ability to accept responsibility for actions of others
• Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel
• Ability to create, implement and monitor hotel and staff’s goals, strategies and policies
• Ability to converse calmly with irate guests, superiors, subordinates and co-workers in sometimes intense emotional situations
• Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data
• Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions
• Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings

• Four-year college degree
• Hotel management, business or relevant field of work, or an equivalent combination of education and/or work-related experience

• Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations.

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.