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Director of Spa and Wellness

Thông tin chung

Quốc gia/Khu vực
Mexico
Tỉnh/Thành phố
Nayarit
Vị trí
Rosewood Mandarina
BỘ PHẬN
Spa và Chăm sóc làm đẹp
Loại công việc
Toàn thời gian vô thời hạn

Mô tả công việc

Position Overview

Rosewood Red Sea seeks a visionary Director of Spa & Wellness to design, open, and lead an ultra-luxury wellness destination aligned with Rosewood’s A Sense of Place®. The role oversees spa, fitness, movement, hydrothermal and ritual experiences, salon/retail where applicable, and cross-resort wellness activations. The successful candidate will drive guest transformation, brand distinction, and commercial results through innovative programming and flawless operations.

Key Responsibilities

  • Develop the spa & wellness vision, service philosophy, and signature rituals inspired by Huixol and local traditions.
  • Lead all pre-opening workstreams: OS&E/FF&E, equipment selection, layout flow, hydrothermal specs, vendor RFPs, and critical path.
  • Establish SOPs and training to achieve LQA/Forbes standards; run service simulations prior to opening.
  • Own commercial strategy and P&L: pricing, packaging, yield management, therapist productivity, capture rate, and retail penetration.
  • Build integrated programs across treatments, movement, mindfulness, recovery, and sleep; curate seasonal calendars and retreats.
  • Partner with Marketing & Communications on positioning, PR/influencer plans, content assets, and digital bookability/CRM.
  • Ensure daily operational excellence across reservations, reception, locker/hydro circuits, treatment delivery, retail, and facility upkeep.
  • Recruit, coach, and develop a high-performing international team with certification compliance and succession plans.
  • Curate and negotiate brand/retail partnerships; optimize assortment, merchandising standards, inventory control, and sell-through.
  • Safeguard hygiene, sanitation, product safety, and risk management; lead audits and incident response.
  • Align with Mandarina sustainability vision: ethical sourcing, waste and water stewardship, and community engagement.
  • Deploy dashboards and insights for demand forecasting, utilization, guest feedback, and campaign ROI; translate data into action.
  • Collaborate closely with Rooms, Culinary, Recreation, Engineering, Finance, and T&C/HR to deliver seamless guest journeys.

Qualifications & Experience

  • 10–12+ years of luxury spa & wellness leadership with 3–5 years heading a flagship or resort spa; pre-opening experience required.
  • Recognized therapy/beauty/wellness certifications; degree in Hospitality/Business/Wellness Management preferred.
  • Proven commercial acumen with full P&L ownership, pricing and yield strategy, and strong retail results.
  • Expertise in hydrothermal operations and ritual programs, plus integrated wellness (fitness, movement, mindfulness).
  • Track record achieving LQA/Forbes benchmarks and exceptional guest satisfaction.
  • Proficiency with spa scheduling/POS and CRM/analytics platforms; data-driven decision making.
  • Excellent leadership, coaching, and communication skills; fluent Spanish and English required.


Giới thiệu về chúng tôi

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2025 as Rosewood’s fifth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 134 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a specialty restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.